▪ Review, verify, and sort invoices by job to be processed for payment.▪ Distribute invoices to Project Managers and Superintendents for payment approval and coding.▪ Obtain signed and notarized lien releases from vendors for any invoices over $1,000.00.▪ Prepare vouchers, listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.▪ Maintain copies of vouchers, invoices and correspondence necessary for files.▪ Clarify any questionable invoice items, prices or receiving signatures.▪ Verify and calculate all items and totals on invoices, calculating and taking discounts when applicable.▪ Prepare bid invitations for each job and send to all vendors for proposal request. Receive and sort bids for review by Project Managers.▪ Prepare, send and track Project Work Orders, ensuring all PWO’s are received back from vendors with signature, accepting contract.▪ Developed new system for tracking Bids and PWO’s.▪ Select light fixtures and color schemes for high-end homes.▪ Create and maintain paint color scheme sheets and hard surface scheme sheets and scheme boards to show various color scheme options.▪ Redesign and maintain company website, www.luxurydbh.com.▪ Create printed marketing materials such as brochures, flyers, and spec sheets including marketing ads for Reflections Magazine.▪ Provide support to company owner, managers and other employees. Manage daily office needs.

▪ Responsible for all community association formations from start of community to transitioning community to homeowner responsibility.▪ Determine name of organization/association and reserve association name with Secretary of the State.▪ Complete Articles of Incorporation and file with the State. Obtain EIN for all associations.▪ Create CC&R’s, Articles and bylaws. Depending on community (condo, single family, etc.) this may be done with the help of attorney or in house.▪ Distribute all association documents to management team to review, make necessary revisions upon return.▪ Provide draft CC&R’s to city with application for final plat. Complete and record amendments to CC&R’s prior to first home closing.▪ Work with attorney to complete and record Public Offering Statement as required.▪ Create Community Information document for each new community and parcel regarding the schools, community parks, easements, etc.▪ Create and manage the architectural control committee.▪ Create and review budgets for each community monthly.▪ Decide if an association management company for the community is needed and work with management company to get a contract in place.▪ Obtain insurance quotes and make sure insurance is in place by time first home is sold.▪ Respond to homeowner’s questions, concerns, and architectural control committee requests.▪ Coordinate and manage transition of community from developer to homeowners and new elected officers.

▪ Coordinate and manage real estate transactions from acceptance of contract until close of escrow on 370 properties worth $179,533,796.▪ Act as Liaison between Escrow company, Sales Agents, buyers and lenders to ensure all properties close on time with all documentation.▪ Review all Purchase & Sale Agreements to ensure all information is complete and accurate. Create new sales files for each Purchase & Sale agreement.▪ Manage and distribute all escrow and sales documentation to Title Company, Conner sales team, Investors, lenders, buyers/homeowners, etc.▪ Coordinate completion of all addendums, lender documents, correspondence, Earnest Money deposits, upgrade checks and building permits.▪ Track and run sales and closing reports and distribute to appropriate teams.▪ Assist with updates to company CRM database.▪ Notarize HUD documents and lender documents▪ Track homeowner referrals and generate referral rewards.▪ Generate check requests for insurance reimbursements and warranty transfers.▪ Transfer all utilities into buyer’s name after close of escrow.▪ Create, distribute and track homeowner satisfaction surveys. Distribute weekly survey updates to Sales and Management teams for review.▪ Provide support to Sales Team on company tools such as DocuSign and CRM database.▪ Provide backup to Accounts Payable as needed.

▪ Drive call-center results through email, center visuals, websites, group text, social media, and newsletters to 1500 employees across WA and CA▪ Plan, execute, and communicate WA and CA campus events partnering with local teams to ensure all events are completed on time and on budget▪ Improve communication team productivity by 20% through implementing project and resource management tools▪ Daily monitoring of incoming communication requests from leadership with a 24-hour response time▪ Partner with HR to promote Verizon Wireless employee benefits, career center, onsite college program, workshops and wellness benefits▪ Support communication of career progression initiatives to Washington and California business service employees▪ Develop and support employee recognition programs such as employee spotlights, testimonials and quality recognition▪ Improve internal team communication by implementing and training team on the use of private social networking▪ Conduct pre- and post-communication surveys to gauge sentiment and measure initiative success.▪ Develop and maintain opt-in group text messaging so employees can receive SMS notifications of campus events, updates and reminders▪ Create and design weekly digital newsletter to keep employees updated on center events, KPIs, and employee recognition▪ Manage inventory, merchandising, purchasing and communications for employee recognition store with an annual budget of $20,000▪ Assist the leadership team with development of new contests including tracking the financial impact to the business of conducting the contest▪ Negotiate contracts with 3rd party vendors to provide food, party equipment, activities, and prizes for campus events▪ Design and maintain nine center bulletin boards to communicate events, company/department goals, employee benefits and recognition▪ Create digital communications to be displayed on TV Monitors throughout WA and CA campuses to drive awareness of company/department news

▪ Meet aggressive daily, weekly and monthly productivity goals (includes side-by-side diagnostics, coaching, call backs, reporting, projects, etc.).▪ Provide feedback to supervisors, Associate Directors and senior leadership on customer likes/dislikes, product launches, and support processes.▪ Lead trainings and call calibrations with representatives and senior leadership to ensure effective and consistent quality reviews.▪ Create high level reporting, evaluation, and analysis of data received from Quality Assurance Team and present improvement recommendations.

▪ Respond to high volume of inbound customer calls; research and resolve billing, service, and equipment issues.▪ Provide information on products and services, and follow up with customers to ensure satisfaction.▪ Serve as a Data Champion to assist with employee development by educating peers on data products.▪ Serve as a Customer Experience Coach to provide coaching and feedback to peers on how to give world-class customer experience to customers.▪ Assist with Supervisor desk to provide reps offline time, equipment approvals and answer questions regarding systems and processes.

▪ Partner directly with the company owner to develop goals and strategies. Serve as delegate to company owner as needed.▪ Manage day-to-day operations of the business.▪ Dispatch truck drivers to various locations across multiple states.▪ Organize the loading and unloading of thirteen long haul trucks, LTL shipments, and tracking deliveries across multiple states.▪ Manage weekly processing of accounts receivable, completing bi-weekly payroll, maintaining all accounting data in QuickBooks.▪ Perform new-hire training for all office positions, opening and closing the business daily.