Cassie Cloud Email & Phone Number

United States

•Manage project plans and analytics while executing new initiatives for stakeholders including senior leadership in an agile based Saas organization.• Develop, implement, and evaluate training programs consisting of in-person and remote training sessions, online course content, and in app support for a global userbase with an emphasis on accessible content.

United States

(merged with ALICE, Transcendent, and Hotel Effectiveness in June of 2022 to create Actabl)

• Overall property and risk management responsibilities for 188 room hotel.• Formulated product descriptions and consulted on pricing strategy, resulting in increased market share and exceeded budget expectations.• Generated a 24% increase in customer satisfaction scores and improved employee satisfaction 31%.

• Provided strategic insights regarding customer experience metrics, brand standards, and cost-effective action plans for domestic and international clients.• Analyzed performance data to determine areas for improvement, and researched inconsistencies.

• Increased loyalty program membership by 12% within three months by developing new marketing and enrollment strategies.• Developed a training program and resources for continued improvement, standardizing the onboarding of new associates.

Orlando, Florida Area

• Championed a United Way fundraising campaign, raising over $10,000 in donations.• Successfully completed leadership training and corporate analysis courses at Disney University.