Cassie Dent Email & Phone Number

United States

El Mirage, Arizona, United States

• Directs and supervises staff regarding the day-to-day operations, analysis, and optimization of business processes to improve overall organizational performance
• Formulates and executes organizational strategic plans to ensure fiscal responsibility
• Plans, directs, implements, and trains practices and policies for all areas of human resources including staffing, compensation, benefits, training, employee relations, payroll, and compliance
• Advises and directs leadership on all human resources issues with broad and current subject matter knowledge regarding state and federal employment law
• Develops, creates, and implements all marketing programs including social, digital, print, and promotional marketing strategies
• Implemented standardized pricing strategies to increase company revenue by 26.79% in 2 years

Neosho, Missouri

• Spearheaded the end to end development and project management of regional school based telemedicine initiatives, which will result in increased volumes, revenue and improved patient outcomes
• Investigated and managed technical issues with school based telemedicine equipment
• Advised executive leadership on marketing strategies for school based telemedicine and importance of online presence
• Managed multiple projects and processes for converting clinics from free standing to provider based, rural health clinics
• Received, analyzed and audited patient visit volumes, patient call volumes, provider based clinic and rural health clinic regulations, provider compensation, operating budgets, and claim denials
• Led all clinical and business operations and developed standardized reports for operating expenses, revenue cycle and provider and practice growth

• Led the design, implementation, roll out and statistical analysis of a system-wide employee satisfaction programs and surveys and increased staff participation rates by 29.29% in two years
• Developed, managed and executed leadership development, mentorship, training and performance improvement programs for leaders deemed to have low approval ratings from employee satisfaction survey results
• Created, designed and administered standardized Random Drug Screening Protocols with the assistance of executive, physician, ancillary and nursing leadership
• Established common best practices to ensure corporate employee relations plans, EEOC guidelines, and labor relations were developed and followed to ensure the treatment of 4,500 employees was fair, respectful and.
• Analyzed the effectiveness of corporate employee relations strategic plans, including partnering with corporate legal and outside counsel on employment litigation and unemployment hearings

• Designed, developed and implemented a system-wide peer interview program, including the creation of an instructional video, manuals, guidelines and certification process
• Created specialized advertisements for open and hard to fill professional positions for regional and national publications
• Organized and managed all hiring processes from start to finish for assigned clinical and non-clinical departments and leadership, including recruiting, assessing resumes, interviewing, hiring, determining compensation.
• Created and presented weekly recruitment statistical analysis reports to corporate executive leadership

• Formulated and created identification badges for hospital and contract staff and verified appropriate coding for KRONOS timekeeping system
• Conducted applicant interviews as back up to recruiters
• Prepared weekly departmental invoices for payment
• Identified and documented proper I-9 documentation
• Maintained and organized personnel files
• Posted open positions on company websites and other outside sources

Overland Park, KS

• Verified and entered pre-employment drug screen results, criminal background checks and other pre-employment tests into PeopleSoft
• Completed various projects as assigned by managers using PeopleSoft and Taleo softwares
• Interpreted applicants employment needs for placement and reviewed resumes
• Managed employees by administering attendance and performance issues