•Lead, mentor, and inspire operational teams, including service desk, technical support, and project management, to consistently deliver exceptional client experiences.•Collaborate with senior leadership to develop and execute strategic plans that align with the company's goals and drive business growth.•Oversee and enhance operational processes to maximize efficiency, quality, and scalability while identifying areas for improvement.•Foster a collaborative environment between operational teams and other departments to ensure seamless communication and alignment.•Analyze performance metrics and KPIs to drive data-based decisions and continuously improve service quality.•Develop and maintain strong client relationships, addressing concerns, managing escalations, and ensuring high client retention rates.•Stay current with industry trends, emerging technologies, and best practices to drive innovation and maintain a competitive edge.•Lead and participate in cross-functional initiatives to improve internal processes, training programs, and overall company culture.

•Collaborate with clients to define project scope, goals, and objectives.•Develop comprehensive project plans, including timelines, budgets, and resource allocation.•Coordinate project activities, subcontractors, and suppliers to ensure smooth project execution.•Monitor project progress and performance, making adjustments as necessary to meet goals.•Conduct regular site visits to assess work quality, safety, and adherence to plans.•Create and manage project budgets, tracking expenses and ensuring cost efficiency.•Negotiate contracts with subcontractors, suppliers, and vendors.•Review and approve project-related expenses, invoices, and purchase orders.

•Lead end-to-end project management for SAP SuccessFactors and custom application projects, including project initiation, planning, execution, monitoring, and closure.•Work closely with clients to define project requirements, objectives, and deliverables, ensuring alignment with business goals.•Create detailed project plans, schedules, and budgets, identifying resources needed and allocating them effectively.•Manage project risks, issues, and changes, and proactively address challenges to keep projects on track.•Collaborate with technical teams, including developers, designers, and consultants, to ensure project milestones are achieved.•Facilitate effective communication between stakeholders, ensuring transparency and managing expectations.•Track project progress using appropriate tools and methodologies, and provide regular status updates to stakeholders.•Ensure projects adhere to established quality standards, best practices, and compliance requirements.•Manage project documentation, including project charters, scope statements, and risk assessments.•Lead project retrospectives to gather feedback and identify areas for improvement in future projects.

•Administer the full employee lifecycle, including recruitment, onboarding, training, performance management, and offboarding.•Maintain accurate employee records and documentation, ensuring compliance with company policies and legal requirements.•Coordinate employee benefits programs, including health insurance, retirement plans, and other perks.•Support employee relations by addressing inquiries and resolving issues promptly and professionally.•Assist in the development and implementation of HR policies and procedures.•Collaborate with the marketing team to execute integrated marketing campaigns that promote the MSP's services and brand.•Assist in creating content for various marketing channels, such as social media, website, blogs, and email campaigns.•Monitor and analyze marketing campaign performance metrics to identify areas for improvement and optimization.•Coordinate events, webinars, and trade shows to enhance the company's market presence and engagement.•Maintain marketing materials, ensuring they are up-to-date and aligned with the company's messaging.

•Greet and assist clients, vendors, and visitors in a friendly and professional manner.•Answer and direct phone calls to the appropriate personnel.•Maintain office supplies inventory by checking stock levels and placing orders as needed.•Organize and schedule appointments, meetings, and travel arrangements for team members.•Manage and maintain filing systems, both electronic and physical, ensuring documents are organized and easily accessible.•Assist in preparing and formatting documents, reports, and presentations.•Handle incoming and outgoing mail, including sorting, distributing, and coordinating shipments.•Enter and maintain data in company databases and systems accurately.•Assist with invoice processing, billing inquiries, and other financial tasks as required.•Provide general administrative support to the management team as needed