Customer Support Specialist
CurrentViive Productions / The Lights Fest is a start up company and I was able to hold multiple roles within the company. I have always thrived on multi-tasking and having a range of responsibilities. This was an ideal position for my move from office to remote work. • Customer Service Rep -Answered high volume of customer questions/concerns via Zendesk inbox and Facebook. -Created event itinerary packet for upcoming events. -Scheduled mass emails and texts for communication or promotions.• Charity/Volunteer Coordinator -Organized local charities to join our events. -Organized volunteers to attend and help work our events.• Social Media Representative -Planned daily event updates and interactive posts on Facebook. -Answered any questions from customers on social media. -Post Ads on Facebook using Adespresso.• Document Control -Processed requests for information for chargeback documentation. -Processed requests for information for BBB complaints and reviews.