Cassie Kwon Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

• Within 4 months established 8 new university partnerships for an early-stage startup from identify target audiences and establishing marketing plan objectives.
• Developed company's partnership development and outreach strategy.
• Retain clients by managing expectations and aligning objectives with partners to meet targeted goals.
• Increase company outreach through producing web-based presentations and client trainings.

New York, NY

• Managed centralizing programs across 6 schools by aligning objectives, building partnerships, and event coordinating. Programs include orientation (400 attendees) and graduation week (500 attendees).
• Doubled orientation attendance by managing the deployment of event management software and leveraging engagement platform.
• Experienced in developing online learning programs. Curated the curriculum and course material for Prep for Success, an online orientation prep course, and led a college level leadership development class.
• Recruited, onboarded, and delivered training for 30+ student employees to support 400 new students through onsite event coordinating, peer mentorship, and escalating student needs.
• Developed reports highlighting key takeaways and improvement opportunities for leadership.
• Drove engagement and satisfaction as the primary point of contact for students, faculty, and administrators in addressing issues, triaging concerns, and providing technical support.

• Coordinated NYU’s welcome program that hosts up to 500 events, attendance up to 2,000 people.
• Modernized NYU’s event experience by serving as project manager over our implementation for NYU Mobile’s event management.
• Led trainings and created resources for university employees and students on event coordination, leveraging technology tools, and budget management.
• Developed the Class Activities Board budget (~$200k). Point of contact for vendor contracts and RFPs.

Greater New York City Area

• Supported quantitative and qualitative data acquisition for differential tuition project to assessinformation quality and accessibility of higher education tuition and fees.
• Analyzed higher education institutions’ distribution of financial aid information.
• Developed rubric and search protocol procedures in qualitative data collection.
• Trained graduate research assistant on data collection procedures and assured quality of data collected.
• Co-authored an original research paper presentation for AERA 2018.

Hoboken, NJ

• Advised and oversaw all graduate student clubs in event planning budget management, event planning, club management, leadership, and club retention.
• Streamlined student organization management through reorganizing processes, centralizing operations and simplifying workflow with solutions from Campus Labs.
• Served as advisor to the Graduate Student Council, in helping to interpret university and departmentpolicies, conflict resolution, and club governance.
• Collaborated with faculty, staff and students in coordinating the Annual Graduate Research Conference and Women's LeadHERship Conference.
• Served on rotation for on-call duty staff to respond to student emergencies on campus and in Hoboken.

Shoreline, WA

• Lead coordinator of the quarterly International Student Orientation, consisting of 200+ students each.
• Successfully advocated for new institution-wide programs by identifying gaps, benchmarking, and proposing solutions.
• Increased retention by managing caseload and providing early intervention support to students not meeting academic standards, student satisfaction, wellness and academic progress.
• Supervised a team of student employees in leading engagement activities on and off campus.
• Participated in recruitment activities. Provided student success outcome reports for student recruitment.
• Managed the Orientation Budget (~$70k) and the Student Engagement Budget (~$50k).

Bellevue, WA

• Advised students on FAFSA, understanding financial aid packages, and state grant funding policies.
• Monitored and evaluated student progress and usage of academic support services.
• Ensure student compliance with grant program and financial aid program requirements.
• Worked collaboratively with Student Services departments, such as disability services.
• Led workshops on student success skills, time management and COMPASS Assessment Refresher.
• Taught and tracked the academic success of students in the Life Skills Program.

Mcminnville, OR

Master’S Degree, Higher Education And Student Affairs

Anthropology

Activities and Societies: Alpha Kappa Delta, Studied Abroad to Japan 2010, Cultural Chair on Linfield Activities Board