Cassie (Harris) Leake Email & Phone Number

Assignment: T. Rowe Price• Utilize strong Excel skills for data analysis, reporting, and project support.• Conduct User Acceptance Testing (UAT) to ensure project deliverables meet business requirements.• Work on accessibility projects, modifying information displays for clients, adjusting color schemes, and generating reports to meet accessibility standards.• Create comprehensive documentation to support project activities, from initial assumptions to completion.• Interact with developers and stakeholders to ensure clear understanding and fulfillment of project requirements.• Systems Utilized: ERDM, GCR, MIDR, SharePointAlderson Loop is a forward-thinking provider of Information Technology and Marketing talent.Our mission is to offer a customer experience unlike any other in our industry - collaborating efficiently, communicating openly, and getting results.

• Continued all responsibilities within the IT BA role, earning a promotion to IT Project Manager following the establishment of the PMO at Keller in November 2022.• Led a range of IT projects from small to large scale, encompassing business request origins, infrastructure updates and maintenance, software enhancements, and third-party implementations aimed to standardize project management processes and reporting globally.• Provide comprehensive project support; communications management, including plans, artifacts, documentation, feedback loops, executive briefings, all pursuant to the project stage and in following project management best practices.• Contributed to the development of processes and standardizations within IT and PMO, including Change Management, Demand Intake, Project Review Board, ERP Steering Committee, and ServiceNow development intake and prioritization processes.• Identified and assessed potential risks to project success, formulating strategies for mitigation.• Responsible for collaborating with multiple workstreams and the program lead on the implementation of a global, large-scale ERP system, upgrading existing systems to Dynamics CE and FO.

Hanover, Maryland

• Provided comprehensive support and facilitated functional use of enterprise applications, including Microsoft Dynamics AX 2009, ATLAS, and the Office 365 suite.• Created functional requirements documentation for application development and third-party implementations, using Agile and Traditional methodologies.• Developed user stories and process flow diagrams with Lucid Charts to define project scope and guide development.• Collaborated with business stakeholders to gather and analyze requirements (business, functional, performance) for development projects and IT solutions.• Conducted risk assessments and worked on the deployment of new IT solutions to enhance customer experience.• Provided project support, including demos and reviews at critical milestones, to ensure alignment of technical specifications and business requirements.• Facilitated the creation and reporting of project artifacts, documentation, feedback, and executive briefings according to project management best practices.• Managed the analysis, design, configuration, testing, communication, and maintenance of ERP modules and IT applications.• Supported the ServiceNow development team in UI design, software deployments, and user documentation, utilizing Azure DevOps boards for requirements gathering.• Assisted in project deployment and organized, planned, conducted training sessions for end-users, both in-person and remotely.• Addressed and resolved escalated support calls for enterprise applications from the Help Desk.

Hanover, Md

• Managed HRIS platform and maintained employee data.• Conducted updates, exports, imports, clean-ups of enterprise group data, and investigated/reported any data discrepancies.• Actively sought methods to enhance existing processes and programs through technological advancements.• Aided in the design and deployment of HR systems and processes.• Worked in partnership with IT, HR, Benefits, Compliance, Payroll, and other departments to deploy new solutions for their functions, including HR Benefits portal, Travel portal, and iCIMS ATS implementation.

Hanover, Maryland

• Served as the HR Assistant for North American Operations at Hayward Baker, the largest entity within Keller; coordinated employee onboarding across approximately 20 branch offices.• Within four months of joining, trained new assistants in the use of ERP and other systems.• Led internal audits, quality assurance, and special HR/PR projects.• Participated in the successful migration of employee data from legacy systems and data related to the acquisition of Bencor.• Addressed HR/PR issues and resolved employee concerns promptly.• Managed updates to employee records, including benefits, salaries, and terminations.• Prepared and processed severance agreements and associated payroll transactions.

•Experienced FOH server, food expeditor, to-go sales, local marketing, and hospitality professional.•Twice-certified department trainer.•Assistant to the Manager, providing organizational support during daily operations and training.•Established great rapport with customers and employees, fostering returning customers and boosting sales.•Managed employee scheduling.•Developed valuable leadership, interpersonal, and team-building skills.

Baltimore, Maryland, United States

- Sourced and screened resumes to find potential candidates and reviewing resumes.- Scheduled and organized interviews.- Updated applicant information in tracking systems.- Wrote and posted job descriptions.- Created instruction manual for future interns.- Handled general office duties and data entry.