Cassie López-Ortega

Cassie López-Ortega Email and Phone Number

Lead IT Analyst @ Medina Healthcare System
Cassie López-Ortega's Location
Hondo, Texas, United States, United States
Cassie López-Ortega's Contact Details

Cassie López-Ortega work email

Cassie López-Ortega personal email

n/a
About Cassie López-Ortega

From guiding organization-wide projects to enhancing operational efficiency, my career in IT has been a journey of dedication and impact. One of my proudest achievements was leading a seamless EMR migration, transitioning from Healthland CentriQ to MediTech Expanse. Collaborating with cross-functional teams, I expertly built out users and workflows to ensure a smooth transition.My role extended to the design and buildout of IT infrastructure for the Medical Clinic of Hondo and Castroville Specialty Clinics. Additionally, I spearheaded an organization-wide phone system replacement, overseeing the project from design to deployment and beyond.Working in the hospital setting, I've gained invaluable experience with nurse call systems, patient relations, and HIPAA compliance. These experiences have reinforced my commitment to top-notch patient care and data security.As a subject matter expert in AI implementation, I’ve developed AI-powered automations that have significantly advanced our organization's growth. I also manage our cybersecurity program, safeguarding our systems with cutting-edge solutions.Leading a team of technicians at Medina Community Hospital and its seven satellite clinics, I foster an empowering environment that pushes each member to elevate their service and expertise. I am passionate about creating open communication between IT and senior leadership to ensure my team supports the organization's most critical processes and outcomes.My journey in IT is driven by a passion for innovation and a commitment to leveraging cutting-edge technologies to enhance legacy systems. I am proud of the work I do and grateful for the opportunity to contribute to my field, continually striving to elevate my team's performance and drive organizational success.Feel free to connect with me!

Cassie López-Ortega's Current Company Details
Medina Healthcare System

Medina Healthcare System

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Lead IT Analyst
Cassie López-Ortega Work Experience Details
  • Medina Healthcare System
    Lead Information Technology Analyst
    Medina Healthcare System Dec 2023 - Present
    Hondo, Texas, United States
    As the Lead IT Analyst, I play a pivotal role in ensuring seamless operations by maintaining critical IT systems that support round-the-clock healthcare services. Leading a dedicated team of IT analysts, I collaborate closely with senior leadership to ensure that our IT department consistently exceeds expectations in supporting organizational objectives. Taking a proactive stance towards IT management, I anticipate and address potential issues preemptively, leveraging cutting-edge technology to stay ahead of the curve and continually improve IT operations.
  • Medina Healthcare System
    Information Technology System Analyst Ii
    Medina Healthcare System Aug 2022 - Dec 2023
    Hondo, Texas, United States
    Acted as the primary contact for technical support across various communication channels, participating in a 24/7 on-call rotation to ensure prompt issue resolution. As the senior member of the IT Helpdesk, I prioritized the smooth operation of our systems, meticulously documenting processes and standards to uphold efficiency and compliance. Additionally, I oversaw the setup and maintenance of workstations and equipment, optimizing functionality to sustain uninterrupted workflow.
  • Medina Healthcare System
    Information Technology System Analyst
    Medina Healthcare System Jun 2019 - Aug 2022
    United States
    Provided front-line IT Help Desk support, assisting users via phone, email, on-site visits, and remote methods. I also participated in a 24x7 On-Call rotation to ensure timely assistance. Additionally, I was responsible for staging and deploying workstations, peripheral equipment, software, and accessories, contributing to efficient operations. Furthermore, I conducted routine equipment maintenance, minimizing disruptions and ensuring smooth functionality for end-users.
  • Devry University
    It Support Specialist
    Devry University Feb 2016 - Jun 2019
    San Antonio, Texas Area
    In my capacity as an IT Support Specialist, I maintained the operations of campus IT systems, ensuring their uninterrupted functionality. I provided comprehensive IT Service Desk support to both staff and students, addressing their needs promptly and effectively. Additionally, I handled the installation and configuration of computer hardware, software, and peripheral devices, optimizing functionality. Furthermore, I maintained meticulous records of office inventory and managed equipment check-in and check-out processes to streamline operations.

Cassie López-Ortega Education Details

Frequently Asked Questions about Cassie López-Ortega

What company does Cassie López-Ortega work for?

Cassie López-Ortega works for Medina Healthcare System

What is Cassie López-Ortega's role at the current company?

Cassie López-Ortega's current role is Lead IT Analyst.

What is Cassie López-Ortega's email address?

Cassie López-Ortega's email address is ca****@****tem.org

What schools did Cassie López-Ortega attend?

Cassie López-Ortega attended Western Governors University, Devry University.

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