Quality Assurance Manager with a widespread knowledge of Facility Management operations. Dedicated to supervising and overseeing daily QA functions, practices and issue resolution. 100% communication and follow up on all services performed for the client. Establishing teamwork and collaboration throughout the department beginning with each individual associate, ensuring that operations are completed as a joint effort. *Springwise is: Proactive, Adaptable, Resourceful and Accountable, (PARA).Specialties: -Customer Service-Complaint Resolution-Client Satisfaction-Strategic Partner Relations-Assuring Quality Practices-Ensuring Teamwork Within the QA Department