Cassie Ng Email & Phone Number

Toronto, Ontario, Canada

Revitalized the existing design system in Figma to support responsive design across web and mobile devices to ensure optimal user experience by adhering to the best design practices. Conducted in depth user behaviour analysis using Mixpanel and Hotjar to identify user pain points and translate insights into actionable design improvements that significantly reduce user frustrations. Led the end-to-end design process for two key features of PreprLabs: Job Network and the Prepr Mobile App, establishing a strong foundation for an intuitive and user-centric experience.

Kitchener, Ontario, Canada

Designed and shipped three scientific applications (Screening, Quantitation, and Epitope Binning) using Figma to streamline workflows to support scientists in accelerating the drug discovery process. Created and presented interactive prototypes using Figma and Adobe XD to key stakeholders to gather feedback and align design decisions with project goals.Wrote comprehensive user documentation on Zendesk to create intuitive navigation and usage guidance that improved user experience and significantly reduced support inquiries.

Kitchener, Ontario, Canada

Conducted user interviews and usability tests to optimize cartridge design and streamline the pipetting process for samples. Conducted research to identify industry standards and user needs within the scientific community to inform design strategies and enhance user satisfaction.Collaborated cross functionally with software developers, engineers, and scientists using project management tools such as Jira, Trello, and Salesforce to ensure alignment and drive project success.

Waterloo, Ontario, Canada

Transcribed psychotherapy sessions for the Psychological Intervention Research Team (PIRT) lab to facilitate the coding and analysis of behavioral and verbal interactions.