**Bio:**As an experienced Operations Manager with over 20 years in sales, customer service, marketing, and management, I excel at overseeing daily business operations while driving revenue and sales growth. My role involves not only managing a team of seven dedicated professionals but also actively engaging with clients to build rapport and deliver exceptional service.I leverage my strong communication and customer service skills to troubleshoot and resolve issues efficiently, utilizing PBX, CSM, and KPI systems to ensure seamless interactions. My ability to upsell AT&T's diverse range of products has significantly contributed to our revenue targets, reflecting my commitment to excellence and customer satisfaction.Dedicated and honest, I understand what it takes to foster a positive work environment while consistently pushing for new revenue opportunities every day. My passion for operations management and customer engagement drives my success in creating a thriving business atmosphere.