Cassie W. Email & Phone Number

United States

As an Operations Manager, I oversee daily operations and ensure the efficient functioning of our facility while driving membership sales and enhancing customer experience. With no supervision. My role combines strategic management with hands-on leadership to create a positive environment for both employees and clients.Manage daily operations, ensuring that all aspects of the facility run smoothly, from scheduling and staffing to inventory management, daily financial reporting, and… Show more As an Operations Manager, I oversee daily operations and ensure the efficient functioning of our facility while driving membership sales and enhancing customer experience. With no supervision. My role combines strategic management with hands-on leadership to create a positive environment for both employees and clients.Manage daily operations, ensuring that all aspects of the facility run smoothly, from scheduling and staffing to inventory management, daily financial reporting, and maintenance. Overall operational performance and customer satisfaction. Supervise and mentor a team of two employees, providing guidance, training, and performance evaluations to foster a collaborative and high-performing work environment.Marketing, communication, outstanding leadership to promote and sell membership packages by engaging with potential clients, understanding their fitness goals, and presenting tailored solutions to meet their needs. Utilize my personal training to help clients achieve their goals, overall experience and satisfaction.Maintain current CPR and AED certifications to ensure the safety and well-being of all clients and staff, responding promptly to any emergencies.Build strong relationships with members, encouraging retention and referrals through exceptional service and support.Monitor sales metrics and operational performance, providing regular reports to owner to inform strategic decision-making with outstanding performance metrics. Successfully increased membership sales by 95% through targeted marketing initiatives and personalized client interactions.Developed and implemented ways of increasing revenue resulting in increased sales and profit growth. Recognized for maintaining a safe and welcoming environment, contributing to a 95% increase in customer satisfaction scores.This role has allowed me to combine my passion for fitness with my operational expertise, driving growth and fostering a supportive community for our members. Show less

United States

Dynamic and results-driven Pro Tech with extensive experience in remote technical support and product upselling. Proven track record of effectively diagnosing and resolving technical issues while enhancing customer satisfaction through exceptional service. Skilled in leveraging product knowledge to identify customer needs and recommend tailored solutions, resulting in increased sales and customer loyalty. Adept at utilizing various communication tools to maintain strong client relationships and… Show more Dynamic and results-driven Pro Tech with extensive experience in remote technical support and product upselling. Proven track record of effectively diagnosing and resolving technical issues while enhancing customer satisfaction through exceptional service. Skilled in leveraging product knowledge to identify customer needs and recommend tailored solutions, resulting in increased sales and customer loyalty. Adept at utilizing various communication tools to maintain strong client relationships and deliver high-quality support in a home-based environment.- Remote Technical Support- Product Knowledge & Upselling Techniques- Customer Relationship Management- Problem Solving & Troubleshooting- Effective Communication Skills- Time Management & Organization- Sales Strategy Development- Software and Hardware Proficiency- Provide comprehensive technical support to customers via phone, email, and chat, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.- Utilize in-depth product knowledge to identify upselling opportunities, successfully increasing sales by 80% through tailored recommendations based on customer needs.- Collaborate with team members to create and implement effective sales strategies, resulting in improved product visibility and customer engagement.- Maintain detailed records of customer interactions and follow-up actions, ensuring accurate tracking of sales leads and technical issues.- Stay updated on the latest technology trends and product offerings to provide informed recommendations and enhance customer experience.- Recognized for achieving daily quotas.- Improved customer retention rates by 80% through proactive support and personalized upselling techniques. Show less

United States

Interview and hire new employees. Resolve customer complaints regarding sales and service.Manage staff, preparing work schedules and assigning specific duties. Develop or implement sales strategies. Actively pursue enrollment of new members through self-generated and Company.sponsored programs, promotions and referrals. This includes establishing and maintaining lead boxes; calling on new businesses for corporate accounts, obtain leads from existing members, give club tours and… Show more Interview and hire new employees. Resolve customer complaints regarding sales and service.Manage staff, preparing work schedules and assigning specific duties. Develop or implement sales strategies. Actively pursue enrollment of new members through self-generated and Company.sponsored programs, promotions and referrals. This includes establishing and maintaining lead boxes; calling on new businesses for corporate accounts, obtain leads from existing members, give club tours and membership presentations, utilize computer programs to track appointments and sales. Responsible for consistent improvement of club sales and operations through effective planning, implementation, use and exercise of independent judgment and discretion in determining how to best maximize profits, contain costs, and hold Show less

United States

Duties include sorting, metering and distributing mail. Operating computer shipping systems and use of peripheral equipment in the management information system may be a requirement. Speed, accuracy and knowledge of postal regulations are measures of proficiency in this work. Technical responsibility in set-up, adjusting, and operating highly sophisticated mail preparation equipment and identifying maintenance requirements (using folders, inserters, addresses, bursters, etc. Separates and… Show more Duties include sorting, metering and distributing mail. Operating computer shipping systems and use of peripheral equipment in the management information system may be a requirement. Speed, accuracy and knowledge of postal regulations are measures of proficiency in this work. Technical responsibility in set-up, adjusting, and operating highly sophisticated mail preparation equipment and identifying maintenance requirements (using folders, inserters, addresses, bursters, etc. Separates and sorts and distributes incoming mail for onward dispatch in sorting sections. Carried mail for a 849 family route daily with no mistakes. Outstanding customer service and positive attitude. Show less