Self starter willing to tackle any problem. Proficient and versatile professional with expertise across multiple domains. Possess extensive experience in marketing, graphics design, product development, operations, payroll, and human resources. Demonstrated track record of over 10 years in delivering exceptional customer service.
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Chief Operations OfficerLoud Apr 2022 - PresentSt Louis, Missouri, United States -
Social Media CoordinatorLoud Jun 2020 - Apr 2022United States-Effectively managed brand social media accounts, actively engaging with customers, and initiating collaborations with influencers to drive brand growth and visibility.-Created brand-related graphics utilizing design software including Canva, Procreate, and Photoshop, ensuring visual consistency and alignment with brand identity.-Skilled in utilizing Klaviyo, Omnisend, and Shopify email platforms to proficiently manage newsletters and sales emails, employing targeted segmentation strategies to drive impactful results.-Developed a brand affiliate program and collaborated with influencers to curate user-generated content (UGC). -
Customer Service LeadLoud Dec 2019 - Jun 2020St Louis, Missouri, United States-Provided comprehensive assistance to customers resolving order and product-related inquiries promptly and effectively.-Supervised packing operations to guarantee prompt and efficient order delivery.-Implemented SOPs to optimize workflow efficiency and ensure seamless operations.-Led a team of 8 to ensure adherence to shipping protocols and exceed customer service standards. -
Customer Service LeadLights Label Mar 2019 - Oct 2019St Louis, Missouri, United States-Provided comprehensive assistance to customers resolving order and product-related inquiries promptly and effectively. -Implemented SOPs to optimize workflow efficiency and ensure seamless operations.-Led a team of 2 to ensure adherence to protocols and exceed customer service standards. -
Phone BankerWells Fargo Aug 2012 - May 2014Salem Or -
Customer Service RepConvergys Intelligent Contact Aug 2009 - Jul 2011Arnold MoAssisted customers with new account, suggested devices for AT&T plans and managing features of cellular accounts.
Cassiopeia Parker Education Details
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Sanford-Brown CollegeBusiness Administration And Management, General
Frequently Asked Questions about Cassiopeia Parker
What company does Cassiopeia Parker work for?
Cassiopeia Parker works for Loud
What is Cassiopeia Parker's role at the current company?
Cassiopeia Parker's current role is Chief Operations Officer at Loud.
What schools did Cassiopeia Parker attend?
Cassiopeia Parker attended Sanford-Brown College.
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