Cassondra Henning Email & Phone Number

- Lead change management with the customers, carriers, 3PL’s, and suppliers within assigned inbound queues- Directly investigate and work with the internal Development team to resolve technical issues- Maintain project plans including all deliverable dates and resource requirements- Achieve tactical and operational KPI targets (Quality and Productivity Metrics)

- Manage multiple accounts in store distribution, reverse logistics, and special handling- Communicate directly with customers, carriers, and warehouse management- Develop and improve standard operating procedures (SOP) for use by the entire team- Efficiently and effectively create orders, activate shipments, build/assign loads, scheduleappointments, track/trace shipments, generate invoices, and reject/cancel orders- Lead meetings with the Last Mile Special Handling team regarding the Target Warehouseand Off-Site project

- Deliver operational excellence to customers, carriers, and suppliers- Answer incoming calls and make outbound calls ensuring outstanding customer service- Schedule appointments via phone, email, and company website portals- Provide timely and accurate shipment information to carriers- Audit load information for accuracy and completion- Complete customer, carrier, and supplier requests with a sense of urgency- Track and trace shipments in a timely manner to best serve our customers

- Contacted receivers and secured delivery appointments- Applied lumping fees to completed loads- Managed and replied to emails in shared inbox- Trained new employees joining appointments team

- Promoted restaurant to boost sales and encourage repeat visits through gift card sales, etc.- Trained new hires in steps of service, daily function, and use of our POS systems- Transitioned between change of POS systems

- Resolved customer concerns, complaints, and queries- Quickly and efficiently served guests in a high-stress, fast-paced restaurant- Maintained a clean and organized work environment- Adapted to rapidly changing menus and tap lists

- Averaged $1,300 in sales per shift, with high traffic shifts exceeding $2,000+- Operated front-of-house independently for majority of shifts- Cleaned, stocked, and organized all areas of the restaurant - Managed monthly inventory

- Answered customer inquiries and resolved problems quickly and professionally- Served sections up to 15 tables and set-up/co-serve parties ranging from 50-200 guests- Completed daily and weekly side work to maintain an inviting, clean, and safe environment for both coworkers and guests

1359 Willow St, Minneapolis, Mn 55403

-Trained in all front-of-house and back-of-house positions including, but not limited to host, barback/bartender, wait assistant, server, prep, pantry, grill, sauté, and expediter- Observed daily functions of full-service restaurant management- Upon completion of internship: management offered to maintain employment as a server and approved to pick up shifts for a variety of positions

5525 Cedar Lake Rd, Saint Louis Park, Mn

- Managed all aspects of restaurant operations including, but not limited to ordering, receiving, quality assurance, and inventory- Managed staff functions; including scheduling, recruiting, interviewing, hiring, training, and employee development- Worked with upper management to set quarterly sales goals- Monitored and controlled business costs, including goods and labor- Maintained a clean, organized, safe, and enjoyable environment for guests and staff- Efficiently completed necessary administrative tasks such as payroll, bank reconciliation, and P&L statements- Completed all required and recommended education for position, as well as all modules for General Manager