As the Operations Team Lead for one of our largest accounts, I provide leadership for our team by overseeing day-to-day execution of our Meal Solutions sampling program at 125+ SuperTarget stores. This includes managing 120+ field associates' schedules, and collaborating with internal and external contacts to bring these events to life. In order to meet the demands of this high profile account, I relocated from our office headquarters in San Diego, CA to Minneapolis, MN in August 2016.I manage 100+ sampling events each week, including recruiting, hiring, scheduling, staffing, coaching, payroll, audits/billing, and post-event reporting analytics. I continually develop and analyze operational tasks that best fit the needs of the account to create the most efficient processes. In addition, it is my responsibility to ensure we maintain our budget by managing our costs, resources, and staff. I also manage the monthly billing process, which requires attention to detail and accuracy.A large part of my role as the Operations Account Manager is problem solving. As we face recruiting and staffing challenges regularly, I utilize strategic thinking to daw up solutions, and provide leadership and direction to my team. This requires extreme organization, patience, and the ability to multi-task. It is my goal to not only develop my own skills, but to also ensure my team has the tools and guidance to succeed as well.Notably, I pioneered a new scheduling process to organize our staffing and execution of events. The process was so effective in increasing execution, that it has been adopted by several of our other retail accounts. In addition, both accounts that I have managed during my time at Interactions have been profitable in their first year.

I was quickly promoted to Account Coordinator after only being with Interactions for 8 months due to my results-driven attitude, exceptional communication/organizational skills, and ability to quickly learn new tasks.I managed the development, day-to-day logistics, and execution of the in-store sampling program for Lunds & Byerlys, a high end grocery retail account based in Minnesota. I individually executed a successful pilot program leading to Interactions successfully securing them as a new client. I maintained direct communication with the client on a weekly basis, and directly managed all field representatives. I pioneered and developed a new schedule management system to organize and coordinate over 50 field employees schedules. I also developed necessary account program/event information materials, including manuals, conference calls, webinars/videos, etc to facilitate a high quality program. I also orchestrated logistics of campaign events, and updated the events schedule to reflect cancellations, rescheduling, additions/modifications, and identified and executed recruitment needs for staffing. I administered the weekly financial payment process for part-time employees by closing out events for payment, followed by developing post engagement reporting analytics to reinforce the overall value of services for client distribution.I solely managed this dedicated demo program within a high-end grocery retailer from start to finish by collaborating and building strong relationships with the client and my field staff through effective communication and partnership. The account was extremely successful in its first year exceeding budget with over a 99% execution rate and generating a profit in its very first year; something rarely seen in a grocery retail demo program. Through this account management opportunity, I proved my ability to successfully manage a high profile account and maintain a positive business relationship with our client.

My Account Assistant position with Interactions is what I consider the start to my professional career. Although I never expected to be working in the grocery retail industry, I found a niche and have grown tremendously. My primary responsibility was to recruit through various methods for new field employees to staff our dedicated in-store grocery retail food demonstration programs; this includes drafting and posting job descriptions, conducting interviews, emailing new hire paperwork, and assisting the new hire through the on boarding process. In addition, I assisted the Account Executive to meet client needs through completion of administrative tasks ranging from data entry, drafting/sending correspondence, gathering and reporting information.I interfaced with clients via phone and email regarding routine/basic information relating to status, questions, completion of tasks, issues, etc. I generated reports which required proof reading, formatting and simple data manipulation. I reviewed various reports and documents for grammatical errors to ensure the gathering and reporting of reliable data. I was responsible for hiring, staffing, training, coaching, and execution of a new dedicated in-store demonstration program. This also included completing a bi-weekly payroll process to ensure on time payment to field associates. I also coordinated scheduling and execution of events, to meet the needs for our clients.Although an entry-level position, I laid the groundwork for a successful retail account learning all facets of hiring, staffing, and execution of events. I also honed in on hard skills such as Microsoft Office, Google Drive, and our EventLink scheduling system, setting me up for success in my next position with Interactions.

As the Personal Assistant to the Senior Executive Accountant, I updated hard files and maintained electronic copies of finances via FactorSoft (accounting software). I sent, received, and filed NOAs and maintained secretarial office duties as assigned/necessary. As my first experience in an office setting, I gained valuable office experience with the guidance of the Senior Executive Accountant. The position was intended to be temporary, ending November 2013.