Office and Sales Manager – Oversight of daily operations, creating a successful sales and warehouse team; hiring of new personnel and application of disciplinary policy; implementation of training program for administrative and sales staff; responsible for creation of call-center team; management of cost vs. budget; daily sales, customer service, and troubleshooting; responsible for purchase orders, order material, and distribution of reports; responsible for invoice/order verification; and responsible for commissions. Accounts Payable/Receivable/Billing - maintain vendor file, approve invoices, process invoices for payment, run reports, research/resolve vendor problems; apply checks, maintain customer file, collection, invoice customer, generate credits and various invoice adjustments.

Office Administrator – Oversight of daily medical office operations, managing a staff of 25 employees; opening and closing the office; billing; personnel issues; confidential doctor/patient relationships; schedule; travel arrangements; meeting/event planning; quotes, registrations, and support; liaison between customer and field personnel covering Richmond and the Tidewater area i.e. dispatching, scheduling for case coverage, device supply, emergencies, and checks, analyze daily customer account activity reports, manage all aspects of accounts payable, assume full responsibility for opening and closing the office, oversee inventory and purchases of medical and office supplies, track budget, implant sales, market share, pending orders, and schedules, handle the paperwork for new employees, terminations, I-9’s, and policies.

Team Lead– Sales Manager- Call center Team Lead, 2 years; Sales Manager, 5 years; management over 12 employees.; responsible for training how to close sales and stress important of coverage insurance; training cross-selling opportunities by building customer rapport and asking probing questions; training of overcoming objections with customers; 15% sales growth each year.