Cassy Siddle Email & Phone Number

> Project management of the Council Election Project to ensure delivery and reporting to and participation on the Program Control Board.> Providing expert advice on election period policies to staff and executive team and developed and implemented CEO decision-making processes, to ensure compliance and smooth operations during the election period.> Coordinating election-related events in collaboration with the Victorian Electoral Commission (VEC) and Municipal Association of Victoria (MAV).> Managing project tasks diligently, ensuring timely follow-up and completion to meet program milestones and objectives.> Creating comprehensive councillor onboarding and councillor induction training and collateral, enhancing the onboarding experience and ensuring new councillors are well-prepared for their roles.

> Principal Freedom of Information (FOI) Officer - processing requests and decisions accurately and efficiently, meeting statutory requirements and providing complex advice to Council staff. Reviewed and improved Council's FOI handling process by implementing new policies, refining executive team communication and developing organisation-wide training.> Leading and administering Council's internal audit program. Implemented an innovative audit reporting process, achieving a significant increase in completed audit actions from 6.2% to 25.83% in just 2 months.> Coordinating effective Audit and Risk Committee and Executive Risk Management Committee meetings, mitigating organisational risks and driving organisational compliance.> Maintaining Council delegations, authorisations and legislative obligations, enhancing efficiency and accountability in decision-making processes and legislative requirements.> Produced high-level Council, Executive Team, Audit & Risk Committee and Executive Risk Management Committee reports, influencing strategic decisions and driving positive outcomes.> Developed and updated governance procedures and systems and provided comprehensive training and support to ensure governance compliance and continuous improvement.> Conducted thorough maintenance and review of Council policies and implemented a more streamlined Policy Renewal Program and Policy Management System.> Administered Council's Internal Audit and Risk Reporting System, ensuring data integrity, accountability and accessibility.

> Guided and supported the Customer Experience and Libraries team in daily front and back of house of Moe library/service centre operations including rostering staff with a whole library approach.> Assisted in maximising community engagement and increasing membership via a suite of programs/events tailored to the needs and interests of the local community.> Led, engaged, coached and supported the development of team members to ensure a culture of accountability where expectations and individual/team objectives are consistently achieved.

Australia

> Social Media Coaching> Business Coaching> Social Media Course Creator> Business Mapping & Process Improvement> Online Business Management

Morwell, Victoria, Australia

> Resolved customer inquiries and complaints, while administering Council’s Infringement Management System and Reminder Notice Cycle, Animal Registration System, Local Law, Footpath, Roadside and Disabled Permit Program with high accuracy to ensure compliance and accurate databases.> Managed infringement collections and recovery process, ensuring effective communication and support for customers to pay their infringements or apply for payment plans, including coordinating with Fines Victoria for further collections and enforcement action with the Coordinator Prosecutions.> Conducted comprehensive services and policy reviews and optimised system templates, improving processing efficiency. Supported the Local Law Review, contributing to successful project completion.> Trained team members on Local Laws procedures and maintained up-to-date Council website content.> Oversaw the implementation and maintenance of the body worn camera system to enhance accountability and transparency together with training officers on the proper use and maintenance of the system, ensuring compliance with legal and regulatory requirements.> During this long standing role I also supported the team with undertaking operational compliance investigations (littering, parking, and local law related investigations and enforcement).

Morwell, Victoria, Australia

Including other short term secondments on other dates and leave backfill.> Inspired and motivated the team to achieve business plan objectives to a high standard.> Ensured compliance with relevant Acts, Regulations, and Local Laws, and undertook necessary enforcement actions as authorised by Council.> Conducted internal reviews of infringements, ensuring compliance and operational improvements.> Served as the primary contact for customer requests and complaints, effectively resolving issues.> Mentored, coached and trained staff, enhancing skills and contributing to professional development whilst fostering a positive working environment, promoting employee engagement and productivity.> Managed team performance and recruitment, ensuring a high-performing team.> Maintained KPIs and forecasted budgets, ensuring financial sustainability and compliance with the Domestic Animal Management Plan Actions.

Morwell, Victoria, Australia

> Coordinated process mapping sessions, identifying gaps and efficiencies and delivered project actions and products within scope and deadlines using Lean principles and value stream mapping. Implemented innovative ideas and process efficiencies, resulting in improved outcomes and cost savings.> Delivered technological and safety enhancements to the Laws Team (Load bearing vests, body worn cameras, man down alarms, GPS duress system in vehicles, automatic service requests to vehicles, mobile devices in vehicles to receive an update jobs, upgraded systems to bulk generate notices to comply)> Conducted research, managed test plans and pilot plans, ensuring thorough testing and smooth implementation.> Fostered stakeholder relationships through proactive communication and collaboration and prepared comprehensive project reports for stakeholders and management.> Organised project scrum meetings and effectively allocated tasks to team members.> Drafted revised team policies and procedures, compiled training materials and coordinated roll-out plans, ensuring effective implementation of project deliverables.> Presented project outcomes at the MAV Technology Conference, consulting on similar initiatives for other councils.

Morwell, Victoria, Australia

> Efficiently prepared staff rosters, coordinated job assignments, performance development plans, and effectively managed staff leave, casual cover, and training for school crossing supervisors, optimising productivity and resource allocation for smooth operations.> Coached, trained and guided the team to achieve high standards and meet business plan objectives, whilst recognising team members' contributions fostering a positive work environment.> Effectively handled customer requests and complaints, ensuring customer satisfaction and managing escalations.> Oversaw the management of the Traffic and Compliance Team, Animal Management Team and Municipal Animal Pound.> Sound knowledge of Community Amenity Local Laws, Domestic Animal Act, Code of Practice for the Management of Dogs and Cats in Shelters and Pounds, Impounding of Livestock Act, Local Government Act, Road Safety Act, Road Safety Road Rules, Infringements Act, the Fines Reform Act, and the guidelines for reviewing and determining the outcomes of Internal Reviews and Payment Plan Applications.> Conducted investigations related to Littering, Local Law enforcement and Domestic Animal Act (including dog attacks and seizures).> Implemented performance management strategies, resulting in improved individual and team performance.> Implemented innovative initiatives and efficiencies, monitored and reported on request and performance metrics, providing actionable insights for improvement and driving process optimisation and productivity gains.> Organised and chaired productive monthly team meetings and one-on-one sessions, facilitating effective communication.

Moe, Victoria, Australia

> Independently managed own files and clients with minimal supervision> Data entry of all Conveyancing Clients> Legislation and precedent research> Plans of Subdivision/Consolidation> Preparing legal documentation> Independent letter/correspondence production > Answering incoming telephone calls> Attending settlements> Update & manage database and add/amend existing documents and precedents> Staff training> Managed subdivision projects (numerous lots/unit developments)> Preparing Accounts and Settlement Statements> Liaising with all conveyancing clients, Real Estate Agents, Government Agencies and client’s financial institutions> Maintaining professional networks

Agile Change Management Certification, Change Management

Diploma Of Business Administration