Cassy Siddle Email & Phone Number

> Project management of the Council Election Project to ensure delivery and reporting to and participation on the Program Control Board.> Providing expert advice on election period policies to staff and executive team and developed and implemented CEO decision-making processes, to ensure compliance and smooth operations during the election period.>.

> Principal Freedom of Information (FOI) Officer - processing requests and decisions accurately and efficiently, meeting statutory requirements and providing complex advice to Council staff. Reviewed and improved Council's FOI handling process by implementing new policies, refining executive team communication and developing organisation-wide training.>.

> Guided and supported the Customer Experience and Libraries team in daily front and back of house of Moe library/service centre operations including rostering staff with a whole library approach.> Assisted in maximising community engagement and increasing membership via a suite of programs/events tailored to the needs and interests of the local.

Australia

> Social Media Coaching> Business Coaching> Social Media Course Creator> Business Mapping & Process Improvement> Online Business Management

Morwell, Victoria, Australia

> Resolved customer inquiries and complaints, while administering Council’s Infringement Management System and Reminder Notice Cycle, Animal Registration System, Local Law, Footpath, Roadside and Disabled Permit Program with high accuracy to ensure compliance and accurate databases.> Managed infringement collections and recovery process, ensuring effective.

Morwell, Victoria, Australia

Including other short term secondments on other dates and leave backfill.> Inspired and motivated the team to achieve business plan objectives to a high standard.> Ensured compliance with relevant Acts, Regulations, and Local Laws, and undertook necessary enforcement actions as authorised by Council.> Conducted internal reviews of infringements, ensuring.

Morwell, Victoria, Australia

> Coordinated process mapping sessions, identifying gaps and efficiencies and delivered project actions and products within scope and deadlines using Lean principles and value stream mapping. Implemented innovative ideas and process efficiencies, resulting in improved outcomes and cost savings.> Delivered technological and safety enhancements to the Laws.

Morwell, Victoria, Australia

> Efficiently prepared staff rosters, coordinated job assignments, performance development plans, and effectively managed staff leave, casual cover, and training for school crossing supervisors, optimising productivity and resource allocation for smooth operations.> Coached, trained and guided the team to achieve high standards and meet business plan.

Moe, Victoria, Australia

> Independently managed own files and clients with minimal supervision> Data entry of all Conveyancing Clients> Legislation and precedent research> Plans of Subdivision/Consolidation> Preparing legal documentation> Independent letter/correspondence production > Answering incoming telephone calls> Attending settlements> Update & manage database and.

Agile Change Management Certification, Change Management

Diploma Of Business Administration