Cassy Wraith Email & Phone Number

Toronto, Ontario, Canada

Current Activities Include:- Monitor market and industry trends to develop a deep understanding of the FX and payments space- Develop knowledge base and deep understanding of competitor solutions Monitor customer behaviour and collaborate with insights teams and directly with customers to develop a deep understanding of customer needs, attitudes, and.

As part of the Mobile Secure Access team I was:- Responsible for ensuring to provide world class security experiences and reducing fraud through the effective suite of layered controls in collaboration with HSBC’s cybersecurity, risk, fraud and financial crime disciplines. As part of my role:- I owned the delivery of regulatory, business and technical.

London, England, United Kingdom

Leeds, United Kingdom

Leeds, United Kingdom

• Designed and led the end to end delivery of a suite of applications and features that benefit colleagues and customers for the Tablets in Branch Programme. Key Responsibilities:
• End to end delivery of a suite of applications and features released to branch service platform (serving c.2000 retail branches) starting from the creation of epics, features and user stories through to RTL (route to.
• User story creation and delivery of business banking on-boarding capability to the enterprise tablet platform.
• Provided leadership, prioritisation and refinement of the backlog to the Scrum Team.
• Developed and agreed the common strategies and principles for release management across both mobility and application deployments.
• Maintained, planned and managed all release activities for app deployments ensuring all changes are clash managed.

Jersey, United Kingdom

• Key Responsibilities
• Drove service improvement activities by creating a comparative review on the ICITS helpdesk against my knowledge and experience of the UK helpdesk and coming up with ways in which they can improve.
• Was trusted to complete highly sensitive activities, including a project whereby I had to allocate the correct job descriptions and titles for all the colleagues (50+ colleagues) across the Channel Islands and in.
• Analysed spreadsheets on active directory groups and used this information to liaise with colleagues/ teams in order to clear any unnecessary or unused groups as support for the DTP (Windows 7) project.

• Key Responsibilities:
• Responsible for providing both technical support and advice for colleagues, having both an awareness of a vast knowledge of the banks systems and operations and having the added responsibility of collecting.
• Took on additional responsibilities alongside my day to day role such as providing analysis of the latest data and trends in terms of call reductions and looking at ways we can improve customer experience.
• Extensive knowledge of both service delivery tools and the set processes to follow when it comes to major incidents, Third Parties, SLA’s and escalations.