Cassy Munson Email & Phone Number

Bakersfield, California Area

Greater San Diego Area

Department leader and process modeler; utilizing work flow documentation to model current process interactions, risks and quantify impacts demonstrating efficiency/effectiveness. Analyze existing technical capabilities that can be utilized to streamline current practices to design alternative models that propose increased student services, reduced costs, or support revenue models. Serve as process improvement project manager for larger organizational level initiatives, re-engineering efforts, or executive objectives; assigning BPA resources to specific areas and coordinating stakeholder involvement to complete the effort.• Model current process impacts and interactions to demonstrate a high level management view of existing work flow conditions, connecting points to policy, technology and procedurals layers• Design cost models depicting how much time and effort it takes for existing processes to be completed• Model alternative strategies demonstrating where services and efficiencies can be improved• Broker agreements between affected parties so all stakeholders adopt the revised structure• Work with technology counterparts to configure solutions and test features for operational parties to accept the changes• Develop and maintain a process knowledge center for members of the organization to openly access as a reference catalogue• Develop easy tracking ability for BPAs to intermittently monitor implemented processes• Demonstrate quantified benefit of improved implemented processes• Confirm or reject operational hypotheses, providing clear data on why a theory is valid or falsely assumed• Serve as an organizational change agent to reconcile the competing interests of vertical department objectives to respect a horizontal process objective• Coordinate training efforts to convey emerging processes to end users• Build service oriented relationships across the organization• Responsible for BPA skill development, coaching, and motivation

Greater San Diego Area

• Document existing processes that facilitate the student life cycle across the various operational channels• Identify, conceptualize, and document preferred cross departmental business processes for streamlining opportunities and automation • Demonstrate costs associated with existing processes as a baseline for improvement• Lead management focus groups to develop and implement new or streamlined business processes that support innovative student focused initiatives • Broker agreements between affected parties of the process so all stakeholders adopt the structure• Monitor implemented processes to ensure users have incorporated the structure• Demonstrate quantified efficiencies gained through implemented processes• Elicit high level user stories and use cases that address operational gaps requiring technical solutions• Create standard operating procedures to implement specific functions within the processes being implemented• Develop and manage SharePoint site for storage, reference and navigation of all processes and procedures• Serve as an organizational change agent and conscience to reconcile the competing interests of department objectives• Coordinate training efforts to convey emerging processes to end users• Uphold education industry regulatory requirements• Continually uphold the strategic goals of the company• Build service oriented relationships across the organization

Greater San Diego Area

In support of the Corporate Accounting Business Unit:• Support IT and software development resources to execute approved projects and enhancements.• Identify, conceptualize, and document business process opportunities.• Define sound, detailed business requirements to drive support system enhancements.• Assess and analyze existing processes to document business work flows, use cases.• Assist in building service oriented relationships across the organization.• Facilitate communication between operational departments and development teams.• Conduct and/or facilitate user acceptance testing to ensure requirements are met and issues resolved.

Functional Lead for three to four member System Administration team in support of 7000 web based application users. Single handedly support over 100 users of multiple Dashboards. Subject Matter Expert: Order to Cash, Revenue Forecasting, Committed Contract to Capital Revenue reconciliation, Implementation Workflow and Implementation Project Management system. Provide reporting support for Revenue Forecast, Backlog and Implementation activities to all parts of the organization including Senior Management, Operations, Finance, Marketing and Manufacturing. • Establish and sustain Program Management process: Lead User Team in prioritizing, defining and testing over 300 application change requests. Implemented user meeting and release cadence to ensure continuous improvement. Oversee technical development to ensure change objective and user’s needs are met. Coordinate or lead user training as needed. • Design, implement and support collaboration Portals for system and report development using SharePoint.• Hire, train, supervise and develop Analysts to sustain ongoing application development and support. • Guide Analysts through 15 releases includingo As Kaizen Leader, guided complete revision of the Return Material Authorization process which improved visibility to in progress RMAs and decreased processing time from a minimum of two weeks to as little as 15 minutes.o As Green Belt Project SME, guided deinstall asset modification which increased mid-install billing asset accuracy from 14% to 95%. • Lead nine releases including the Weekly Report functionality Upgrade, Dashboard Development and Internal System Documentation projects simultaneously while training two new Analysts and a Supervisor. • Coordinated Technology, Finance and Field Operations resources to resolve Equipment Confirmation (EC) verbiage issue in a timely fashion, ensuring $38m of at risk revenue did not slip.

Support web based Operations Management application (PAR) through troubleshooting, specification development, reporting and user administration.• Integral Subject Matter Expert and data analyst on thirteen Lean process improvement teams.• Designed and documented Service Swap process requirements and managed associated Development. Improvement decreased annual cost of Service Swaps by over $4M.• Liaison between Lease Accounting, Database, Contracts, Inbound/Outbound Specialists and Operations to effectively resolve Forecasted Not Cleared/Backlog reconciliation from $14.5m to $2.5m.

As a member of the four associate NMCI EPMO Help Desk; supported 750 Project InVision© users through system administration, troubleshooting and reporting.• Created and maintained Help Desk Metrics for Management, application configuration, share drive administration, distribution list maintenance, database clean-up as needed. Assisted in the development of NMCI reports using Crystal Reports and MS SQL Server 2000.• Played a key role in the resolution of 4 long existing application bugs in a two-week timeframe.• Introduced an alternative, more accurate task deletion method that reduced processing time and senior involvement.

• Created and managed databases for Accounts Receivable, Telecommunications Payables and Installation Payables. Telecommunications database projects end of month accruals based on entered invoices.• Coordinated payables; Audited accounts for accuracy, Researched discrepancies.• Identified and corrected vendor date issue, saving hundreds in monthly fees.

• Created and executed strategies and T-SQL scripts to migrate client data from legacy systems to new product. Advised clients on technological investments and operational improvements. Consulted with clients on current trends in the industry. Persuaded client executives to adopt proposed technology plans.• Managed three to five member production team: scheduled resources, established and maintained timelines for project implementations, kept projects on time and budget and provided guidance and creative solutions to complicated problems. Trained system developers and end-users. • Redesigned consulting process and created Microsoft Access database to support new, more efficient procedure.

High Tech Education Center Certificate Of Completion, Microsoft Systems Administration

Bachelor Of Science, Information Systems

Activities and Societies: Association of Information Technology Professionals (AITP) Golden Key International Honor SocietyDean's List: 3.