Empresa de ciberseguridad para clientes del sector de la banca, seguros, servicios y de apoyo a la banca. • Definir, liderar y garantizar el cumplimiento de la estrategia y asegurar la continuidad operacional de los clientes en convenio.• Garantizar cumplimiento de indicadores de SLA con clientes. • Planificar, controlar y gestionar el cumplimiento de los contratos de servicio• Proponer soluciones tecnológicas, evaluando proveedores o con desarrolladores propios.Lideré las áreas de centro de operaciones de seguridad cibernética (CSOC), Ingeniería, Consultoría y Auditoría de Ciberseguridad y Desarrollo.

• Ensured company and IT operational continuity, overseeing 15 employees in Chile, and subsidiaries in Peru, Argentina, and Uruguay. Adapted existing systems during the pandemic to support remote work. Developed and maintained disaster recovery plans (DRP), conducted tests, and ensured documentation. Created and updated information security policies and cybersecurity incident protocols.• Monitored IT infrastructure, including servers, storage, networks, and firewalls, and managed digital transformation projects, covering IT operations, systems architecture, and service desk. Led IT projects in infrastructure, networks, and cloud services (AWS, Azure) to meet evolving business needs, reducing contract costs by 20% and enhancing service offerings.• Served as primary contact for IT audits and presented compliance improvements to the board. Managed the department's budget, facilitated operational continuity and enhancements for critical systems (SAP, CRM, VMware), achieving a 1.2 million pesos monthly savings by upgrading the air conditioning system. Strengthened cybersecurity through proactive vulnerability monitoring. Led the development area using agile methodologies, coordinating between developers, product owners, and scrum masters for iterative improvements, including API development. Headed information security committees and reported to senior management and the board.

• Responsible for establishing and standardizing the new technologies used in the company, ensuring the design and architecture of new projects, including continuous system improvement. This included hypervisors, operating systems, database engines, software usage, and proper licensing for all solutions, whether on a private or public cloud. Achievements: Updated obsolete operating systems, databases, and applications, virtualized 90% of servers, and migrated them to local and international clouds (IBM Cloud, Softlayer). Also led the migration from Exchange to Office 365, adopting new technologies for the company such as Teams, OneDrive, and Outlook in the cloud.• Supervised two systems administrators and a project manager.• Optimized systems by analyzing and observing their behavior. Achievements: Reduced costs by 20% through eliminating system over-provisioning, leading to savings in computing capacity, management, and licensing.• Conducted, analyzed, and evaluated technology proposals to meet the company’s needs, collaborating across departments: IT operations, BI, logistics, HR, marketing, commercial, and stores. Achievements: Reduced unnecessary expenses by 50% by ensuring purchases aligned with company directives.• Planned, evaluated, and led IT projects across the company, where delivering a tech service was essential. Supported management and served as technical leader for projects like SAP (FI, MM, and PI), SCP (SAP Cloud Platform) with Fiori, Logistics, Tableau, Rankmi, Payroll, Data Warehouse, Integration, Mobile Applications, SSO with Red Hat, AWS, and Dockers, among others.• Evaluates and manages new partnerships with various cloud providers (AWS, Azure, GCP) to adopt future technologies required by the company.

• Led infrastructure projects and, when the project required it, collaborated with developers to advance jointly using agile methodology.• Responsible for coordinating IT infrastructure and platforms with suppliers and clients.• Developed technical proposals for infrastructure, virtualization, networks, and security, BCP, and RDP.• Migrated servers, storage, and communication equipment to other data centers and clouds, such as Telefónica and Softlayer.• Led a team of 5 people, including IT consultants, a systems administrator, and a DBA. Achievements: Reduced the setup time for new systems by 100% through virtualization.• Negotiated, reviewed invoices and contracts with suppliers and clients, and ensured SLA compliance. Achievements: Reduced duplicate billing by 60% in the first year.• Ensured the operational continuity of projects delivered to production, such as server migrations to the cloud and SAP HEC (HANA Enterprise Cloud).

• Responsible for uninterrupted service for Data Center operations and service migrations through planned management of security, networks, monitoring, backups, A/C, generators, and UPS. Achievements: Created all procedures, instructions, and processes for the IT services area to achieve ISO 9001 and 27001 certifications, implemented regular updates, and maintained these certifications over time.• Led the planning, execution, and closure of contracted projects, ensuring their correct functioning through supervision and control.• Managed mobile and IP telephony.• Prepared internal reports documenting Data Center design and the moves, additions, and changes for each project during setup phases. Created client reports.• Managed a team of 12 people, including 11 operators working 24/7 shifts and a supervisor. Achievements: Led a team with limited IT knowledge to operate a data center, achieving over 99.982% uptime and a 90% on-time report delivery rate to clients in the first year.