• Oversee the successful establishment and daily operations of a veterinary practice, from initial load-in to full functionality, ensuring all facilities and brand standards are met.• Collaborate with Regional and Medical Leadership to drive revenue by ensuring consistency in invoicing, optimizing appointment utilization and staffing, booking surgeries, selling memberships, and leading the team to deliver gold standard care. • Successfully grew revenue 145% from $202K in first quarter of business to $495K within 1 year.• Directly manage, develop and lead a high-performing team of front desk staff, and oversee team of nurses and doctors in partnership with medical leadership to provide exceptional hospitality and care to Small Door’s members.• Responsible for addressing member complaints and de-escalating difficult situations. • Cultivate and sustain an inclusive work culture and environment, fostering a sense of belonging and respect among team members. Implement initiatives to boost morale.• Assist Regional Operations with corporate initiatives, identifying the gaps, updating SOPs, and working with stakeholders to successfully communicate and roll out changes.• Balance competing projects and deadlines, flexibly changing priorities, to test out new processes and protocols while giving feedback and improving practice operation protocols.

• Directly supported Founder & CEO of a face-paced, growing fitness startup, as well as collaborating closely across music, production, and marketing teams.• Monitored escalations management on 500+ accounts in markets across 44 states.• Improved network 90-day retention from 81.5% to 88% in 6 months. • Managed design and launch of a proprietary on-demand training in instructor app and curriculum development; increasing program offerings and creating additional revenue stream.• Encouraged community building through management of instructor community.

• Assisted the Manager of Instructor Licensing with operating and producing bi-weekly virtual instrutor training sessions.• Maintain daily communications via training cohorts in Facebook Groups including daily announcements, inspiring and fostering training community engagement, auditing daily attendance, and providing 1:1 account troubleshooting for instructor trainees. • Maintained training materials through training portal, supported instructors in launching initial classes through propriety scheduling.• Collaborated with music department to upload, schedule and publish monthly DJ mixes through radio.co.• Maintained and audited catalog of instructor training videos and choreography library content.

• Oversaw the successful establishment and daily operations of three studios, supporting the opening of the Upper East Side, Columbus Circle and Union Square locations.• Promoted sales in regards to retail, packages, and private bookings with $50K in sales in first month of business.• Built employee schedules, monitor and maintain staff training for front desk operations, sales, retention, and local marketing.• Maintained outstanding customer service through creative problem-solving, critical-thinking, and decision-making in high-pressure situations. Enrich client experience with professional and brand-conscious communication and problem-solving via email, telephone, and face-to-face interactions.• Directly managed staff of over 60 employees, including instructor talent, DJ talent, and front desk staff, coaching the team to deliver a consistently fun fitness experience.• Consistently review employee working hours to ensure accuracy and on-time payroll in line with monthly labor budgets.

• Provided stellar customer service to 10,000 client accounts in the NYC metro area; assisted with all account issues, class sign ups, clientele intake, troubleshooting, membership processing, and account assistance.• Head recruiter and point of contact for 100+ college ambassador students in NYC, Boston, DC, LA, and Chicago in marketing 305 Fitness across college campuses.• Managed inventory for studio including facilities maintenance with internal/external accounts. • A founding member of the client services remote support team, creating SOPs, sharing upwards feedback to improve client experience, timely resolved account errors and issues.

• Developed and organized product inventory, flow to the work station for optimum efficiency.• Photography production assistant, props master, model/talent manager on monthly content shoots.• Produced 450+ units/week including cleaning, styling, photographing, editing and uploading to company backend cataloge.

• Developed daily lesson plans to teach fundamental music skills, vocal development and repertoire per TEA requirements.• Collaborated with department leads to develop, rehearse and produce annual fully staged musicals.• Researched, arranged, and booked preparation of local and out-of-town trips, extra-curricular events, after school rehearsals and performances, including concerts and competitions.• Created growth of 60% of students enrollment in choral program over 4 years.• Audited Choral program finances and fundraisers for 350 accounts.

• Organized interactive and welcoming events and activities for 150 campers. • Designed and produced welcome packets for residents at move-in including scheduling, campus guides, extra curricular activities.• Acted as liaison between program coordinators and residential mentors.• Managed a team of 10 resident mentors, and collaborated program coordinator to create social events for campers.• Organized and executed staff training including writing and publishing resident staff manual.• Completed extensive diversity training.

• Fostered community development through frequent interactions with 100 residents each year. • Developed monthly university on-campus social events for 500+ residents.• Successfully communicated university housing policies and regulations were maintained to standard. • Provided counseling and mentor guidance to 100+ residents on personal and academic concerns. • Organized and conducted educational, social, and community-building programs for residents.• Completed extensive training including how to manage difficult people to high-stress situations that could arise in the residence halls, i.e. home-sickness, suicide, etc.• Monitored, maintained and resolved facility safety and security issues.