Andrea Castillo Email & Phone Number

San Salvador, El Salvador

Maryland, Estados Unidos

As a virtual assistant supporting a CEO in District Pro Realty, my role involves a mix of administrative tasks, coordination, and support.Managing the Calendar: I meticulously organize the CEO’s calendar. I find suitable times for meetings with clients, whether it’s listing presentations or buyer introductions. Additionally, I ensure that final walkthroughs and closings are scheduled without any conflictsAssistance - Appointment Scheduling: Beyond calendar management, I handle scheduling tasks. For instance, as a listing agent, I schedule home showings for interested buyers in Bright MLS. I make sure there’s no overlap, allowing ample time for walkthroughs. If needed, I coordinate with sellers to ensure they can vacate the property during showings, coordinate appointments, including property showings, inspections, and repair work, the goal is to streamline the process and free up the CEO’s time.CEO with more focused communication, involves researching potential clients, gathering contact information, and aligning our listings with company goalsCustomer Follow-Up: I help maintain client relationships by following up on inquiries, providing updates, and ensuring excellent customer service, also have all the clients in a personalized CRM.Listing Coordination: I assist in managing property listings. This includes optimizing listings, curating visual content, and ensuring accurate property information with Bright MLSTransaction Coordination: While I can directly prepare contracts of real state, do the assignment of signatures and initials in the platform of TotalBrokerage and Skylope, I help with transaction coordination, involves organizing paperwork, tracking deadlines, and ensuring compliance with legal procedures in MD, DC, VA states with the respective county checklist.Office Administration: I handle administrative tasks such as data entry, document preparation, and note-taking during meetings

El Salvador

At the Ministry of Tourism, I served as an Administrative Assistant to the General Directote of Strategic Projects, contributing significantly to institutional strengthening:Administrative Support: Provided essential support in administrative tasks, ensuring the efficient functioning of the Ministry.Workplace Improvement Initiatives: Contributed to the design and implementation of initiatives aimed at enhancing the overall work environment.File Organization: Oversaw the organization of files in the DGPE (General Directorate of Planning and Strategy).August 2022 - Present: Assistant Ministerial DispatcherIn my current role, I am responsible for maintaining order in ministerial correspondences, managing the archiving system, filtering correspondence for the Minister, scheduling meetings and visits, and receiving important guests at the office.Also, I’ve provided support in the world-class surf tournaments held in the country of El Salvador, from the arrival to the country of the different delegations from differents countries until their farewell, giving them the best experience and attention together with the ISA Surf (International Surfing Association) since 2022, 2023, 2024 until the date.

El Salvador

Corporate Sales Advisor: In my role as Corporate Sales Advisor at CLARO EMPRESAS, I specialized in catering to the telecommunication needs of SMEs, medium-sized, and large enterprises. My responsibilities included meeting monthly targets and earning commissions based on performance and I was also in charge of organizing and putting together contract packages for signature by clients and the boss.

El Salvador

My tenure with O Design, encompassing LGV and Metrocenter branches from January 2021 to September 2021, involved detailed responsibilities that contributed to the overall success of the company:Professional Sales Services: Provided professional sales services, showcasing products with a keen focus on customer satisfaction.Goal Management: Took charge of ensuring the team met set targets, averaging $20,000 bi-weekly.Interior Design Consultant: Functioned as an advisor in interior design, assisting customers in making informed decisions regarding aesthetic and functional aspects.

El Salvador

During my employment with EUROMODA S.A DE C.V, specifically with ZARA, from November 2018 to December 2020, I played a multifaceted role that involved:Personalized Customer Service: Delivered tailored customer service, ensuring individualized attention and addressing customer needs effectively.Competency Analysis: Conducted comprehensive assessments to identify employee competencies, leading to the formulation of personalized development plans, fostering internal growth across various company departments.Store Associate and Second-Line Cashier: Successfully undertook responsibilities as a store associate, while also serving as a second-line cashier, ensuring efficient and accurate financial transactions.

El Salvador

During my tenure at the American School from March 2017 to October 2017, I undertook diverse roles thatcontributed to my professional growth:Customer Service: I excelled in providing top-notch customer service, ensuring satisfaction andpositive experiences for students and parents alike.Receptionist: Managed front desk operations, handling inquiries, appointments, and facilitating smoothcommunication within the school community.Paid Volunteer Hours: Engaged in socially rewarding activities, accumulating valuable volunteerhours, and contributing to the community.Assistant Accountant: Assisted in basic accounting tasks, gaining exposure to financial processes andenhancing my skills in this domain.

Bachelor'S Degree In Marketing And Communications

Mercadotecnia Y Publicidad