Gustavo Alex Castillo Email and Phone Number

Contacts customers and prospects within a defined geographic territory to sell FedEx international services. Focuses on sales targets by developing new business opportunities, troubleshooting customer problems and enhancing existing customer relationships.Strong interpersonal skills, working with multiple Teams and resources across the Organization.This is a Field Sales role requiring face-to-face sales activity as well as digital communication (telephone, email, zoom, etc.) techniques.

- Work through multiple cold/warm marketing campaigns and engage with potential and existing customers through outbound calling, emailing, digital advertising, live web chat management and account based marketing to identify, qualify, quantify and provide valuable enterprise solutions about the software to eventually schedule a demonstration with the sales team. - Nurture the pipeline through driving and maximizing software sales opportunities using the competitive intelligence about the industry/market. - Responsible for the achievement of monthly, quarterly and annual sales goals for New sales, Upsells and Add-ons. - Act as an extension of the Sales Team and provide support in sales related matters to handle the time-consuming elements of the sales process so the internal team can focus on closing more deals.

- Prospecting new clients in the Latin American and United States, to offer logistic services through efficient sales techniques and methods, showing the added value of the company and offering ocean, ground and air cargo services, commercial management, customs management, port management, documentation, etc.

- As an extended member of the direct field sales team in the USA, I was responsible for driving improved time to revenue and revenue growth in assigned account. Additional responsibilities included providing pricing support to designated accounts. Implementation and Coordination in the process of Adding, Trading, Moving, Changing, or Removing devices to/from client locations. Validating financial analysis for Xerox in the use for handling credit approvals for clients and for creating proposals.

- Engage with different types of leads from existing to brand new customers with the main goal to identify, quantify and gain additional logistic services for Freight less-than-truckload and small package volume in order to gain revenue for the business by selling UPS services and technology. - Acquire an effective understanding of the company overall operations, uncover the supply chain in detail to align solutions, obtain concrete information about the commodities, etc. - Develop and gain trust by being thorough and responsive, have and display high knowledge in the field, create a friendly and trusty atmosphere and following up with each account to maintain long-lasting relationships with them.

-Conduct quality assessments, identify training needs, and provide feedback to each team member. In addition, elaborate performance evaluations, reports and 1 on 1 sessions to identify training and development needs, motivate, and maintain team synergy.

- Maintain a high level of customer service for airline passengers, manage flights itineraries, generate flight tickets and address passenger concerns. Execute all pre and post flight procedures in order to stay compliant with aeronautical safety guidelines. This included X-ray process, Ground support, Weight and Balance and passports/visa verification.