Daisy Castro Email & Phone Number

Houston, Tx, Us

Austin, Texas, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Managed the day-to-day operational and tactical aspects of multiple large-scale projects. Work with a team of application consultants including business analysts, application architects, application developers, and application testers on multiple medium and large-sized custom application development projects. Key responsibilities include directing, evaluating project vision, create cost estimates and forecasts for the contract suppliers and negotiate reasonable and cost-effective contracts. Facilitating project resource management (subcontractors) and driving project deliverables. Coordinate from beginning to end the company's efforts in responding to customer Request for Proposals (RFPs). Achieved High Client Satisfaction by building effective relationships with client management and executives.Key responsibilities include:• Direct and evaluate project vision and strategy, accountability for project completion and team management, defining and driving project deliverables.• Effectively partner with clients (Automotive, Food Services, Industrial, Public Sector, Education) and necessary internal teams to successfully deliver projects. • Influenced sourcing decisions based on scenario analysis, market trends, and cost and negotiate contracts.• Manage the day-to-day operational, tactical aspects of multiple or large-scale projects, and program control of a multi-location/function team.• Accurately forecast resource and revenue for existing client projects and opportunities.• Work with cross-functional teams to design and implement application enhancements.

Monterey, Ca, Us

Managed Adoption Change Management Human Resources project related to a Microsoft Dynamics D365 project (ERP). Directed and manage change, asset, release, capacity, and demand management for a Global Top agriculture producing organization digital transformation (ERP) based in North America. Serve as one of two North American Global Senior Managers, charged with designing and training all personnel on global processes and procedures to create the correct perception of the change for the employees to help minimize resistance to culture change and improve morale, productivity, and quality of work during the transition.

Phoenix, Arizona, Us

• Planned, coordinated, and monitored large & medium sized scope and budget projects. • Ensure all the necessary project deliverables were completed and handed over on time and on budget. • Provided a complete view of the overall project to the organization and all stakeholders. • Demonstrated proactive behavior by engaging in project planning activities, including but not limited to: o Defining the overall scope of the project o Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities o Identifying and communicating project dependencies and impacts o Putting mechanisms in place to set expectations and ensure on-going control of the project • Defined project governance outlining roles and responsibilities and decision rights. • Proactively communicated the project's progress on an on-going basis, ensuring transparency throughout the project lifecycle. • Provided leadership and key stakeholders with the information and venues to make effective, timely decisions. • Identified additional product/services opportunities in client organization. • Technical responsibilities included problem identification, strategy development, implementation, testing coordination, solution deployment, and client training.

Houston, Texas, Us

Managed a group of Subject Matter Expertise to coordinate all required efforts to complete customers IT services requirements on time and within budget, keeping special attention to all Project Risks and Issues. Responsible for large projects related to Cloud Solution, Service Manager Implementation, Data Centers and Server migrations using the ITIL and SCRUM methodology. Actively participate, influence decisions and win the confidence of cross-functional teams. Meet with customers to understand their current technical infrastructure, key business issues/drivers, and future technology requirements for each project. Manage business developments such as business strategies and process improvements based on current projects or new opportunities. Review Pre-Sales documentation and negotiate with Stakeholders. Support qualification and opportunity assessment for large and moderately complex opportunities. Resolve complex problems were analysis of data and situation involves in-depth evaluation to avoid risks.

Palo Alto, Ca, Us

Managed internal as well as external resources with a team size of less than 20 people. Defined, prioritized, coordinated, and managed the work of the project team; assigns work appropriately based on resource availability and follows up on task completion. Establishing the overall success criteria for a project, including planning, monitoring, control, time, cost, and technical infrastructure and performance parameters. Monitored and managed all contractors, consultants, and third-party suppliers within each project. Achieved customer project delivery and project financials including providing reliable financial forecasts to HP Shared Services (HPSS) management. Developed and implemented business strategies and develop customer base on current projects with new opportunities.

Palo Alto, Ca, Us

Led program sourcing operations, process improvements, delivering value-added services to partners and HP stakeholders, and daily escalation issues. Investigated, analyzed, and resolve issues impacting partner’s Agent commission payments. Evaluated sourcing procedures, present improvement strategies for senior management approval, and analyze and calculate sales costs and research and develop cost reduction strategies. Validated revenue reports for order numbers submitted by partners in their claims to verify/validate an accurate commission and partner eligibility to ensure that overpayment or underpayment does not occur and to minimize or eliminate HP's liability. Drove continuous process refinement and improvements by applying a solid understanding of internal business processes and policies. Conducted high-level sessions for program plan, schedule development, learning programs, and ensure quality and maintenance of projects.

Palo Alto, Ca, Us

Provide internal customer solution support by enabling the Field Hardware Engineers to deliver timely hardware solutions that meet delivery commitments to customers. Work with Field Engineers to develop best practices, ensure standardized process compliance and assist with daily problem escalation issues. Attend to conference calls with upper management and provide ideas to improve our work flow and productivity. Provide one on one coaching with agents that require additional training assistance. Conduct training to groups at times when back up trainers are required.

Worked closely with lean manufacturing supervisors of the design, product development, sales and planning teams, ensuring all tasks are completed by scheduled deadlines. Closely monitoring the production calendar to meet deadlines, preparing shipments and tracking samples. Serves as the point person between internal departments, external vendors and sales team. Track and log sample requests & sample submits. Coordinate/follow-up with design team to ensure all production requirements such as colors, trims, fabric quality, print, etc. were approved. Identify and raise quality and technical issues with the manufacturing plant, vendors and sales teams. Review and prepare invoices for payment and create chargebacks when needed. Generates and maintains initial production WIP reports. Support different areas of production cycle, as needed. Also in charge of analyzing products, consumer behavior, and competitive trends in the sports market segment to identify market opportunities. Demonstrated leadership capability, including ability to motivate and mentor others within the business unit group.

New York, Ny, Us

Resolve customer service issues or provide alternatives to satisfy the customer. Interact with the customer in a warm and helpful manner to maintain credibility and rapport. Achieve sales and customer service goals to support performance of our District Office Team. Conduct new business prospecting in full compliance with established policies and procedures.

Bachelor Of Business Administration (B.B.A.)

High School, High School/Secondary Diplomas And Certificates