Jonathan Castro Email & Phone Number

Palm Beach, FL, US

Charlotte, North Carolina, US

• Adeptly overseeing the service level of a $3.5 Billion portfolio which encompasses 23 luxury communities across 4 states, totaling 8,567 units
• Effectively managed and resolved more than 865 escalated resident issues in 2022, skillfully balancing the needs of the residents with the strategic goals of the company’s business operations
• Exemplified exceptional leadership by redefining and elevating the Concierge, Baristas and Events Teams, ensuring the execution of the highest level of personalized resident service
• Implemented effective Online Reputation Management Strategies that contributed to positioning NWR as the second-highest nationally ranked property management company ensuring utmost resident satisfaction

Toronto, Ontario, CA

• Collaborated proactively with the Director of Revenue to surpass the 2019 revenue goal of $25,000,000, showcasing exceptional teamwork and commitment to achieving outstanding results
• Demonstrated strong leadership skills by effectively overseeing a team of 24 specialist handling an average daily call volume of 1,200 calls, while efficiently managing various email inboxes and chats
• Privileged to be chosen as a Task Force Member for the Four Seasons Hotel Philadelphia opening team, providing valuable support to the reservations and communications department during the exciting 1st month

New York, New York, US

• Devised a highly effective incentive program that led to a remarkable 3% increase in room cleanliness scores within a span of two months
• Successfully managed department labor costs, diligently adhering to the forecasted budget, while efficiently scheduling and overseeing a team of 18

Lake Buena Vista, Florida, US

• Expertly managed room inventories across three resorts, optimizing the utilization of 1,495 guestrooms and suites to ensure maximum occupancy and guest satisfaction
• Honored to be appointed as a My Magic+ Project Champion by leadership, taking a key role during initial resort rollout, overseeing and supporting 150 team members throughout the implementation process