Sofia Castro Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

•Provided business support for the development and roll out of a system aimed to facilitate emergency management service delivery in Ontario. Also, provided ongoing advice on system implementation process and best practices to various Ministries •Led implementation of an emergency management system within the ministry. Elaborated work plan, allocated resources and delivered presentations on roles and responsibilities to stakeholders. Deliverables for 2013 were thoroughly met (i.e., creation and set-up of accounts, development and delivery of 03 training sessions and uploading of corporate emergency plans onto the system) •Collaborated in various committees and working groups responsible for the Pan/Parapan American Games Exercise Program such as the Planning Working Group and the Operational Committee. Developed training material, coordinated deliverables and elaborated communication pieces in preparations for 2013 exercise. Exercise objectives were thoroughly achieved as per Exercise Evaluation Report•Contributed to enhance the operational readiness of the Ministry Emergency Management Program by reviewing plans and protocols, developing training material for the surge capacity initiative and providing advice to business units on program requirements •Prepared material for senior management annual training on emergency management responsibilities and operations processes

•Assumed key role in planning, coordination and monitoring of projects to enhance the ministry continuity of operations program. Developed new divisional committee structure and new branch plan template to simplify coordination across ministry and increase management engagement to the program•Co-led project team responsible for conducting the ministry workplace violence risk assessment, including scope and schedule management for development of an e-tool to facilitate data gathering and analysis. E-tool delivered in two months. Consequently, Ministry was able to complete assessment as per schedule•Liaised with internal and external stakeholders to coordinate requirements for programs such as physical security, continuity of operations and emergency evacuation. Ministry programs continuously in compliance with legislated requirements •Participated actively in a variety of internal and cross-ministry committees and working groups representing branch, division and/or ministry. Followed up on action items and developed status reports for management team•Supported other internal tasks: elaboration of briefing notes, communications and meeting minutes; coordination, preparation and submission of approval packages; and organization of meetings

•Created and implemented the Project Control department responsible for planning, coordinating and supervising projects from initial concept through completion•Developed the manual and artifacts for the management of projects. Recommended and implemented periodical revisions to keep these tools in alignment with business needs •Formulated performance indexes to establish company’s response benchmarks through identification of opportunities for response time improvement. Achieved remarkable results in the Engineering department (punctuality rate reached 97%) •Presided meetings to assess project performance and to identify potential issues. Kept an Action Item Log and monitored the accomplishment of corrective actions and updated project documents accordingly

•Provided solutions for the retail channel to corporate clients from Peru, Venezuela, Ecuador and Colombia•Participated in a market research in Ecuador, gathering information about the positioning and investment of local brands in the retail channel•Projected and managed yearly budgets as well as strategic plans for clients per country• Elaborated quotes and negotiated with clients solutions for increasing their market share in the retail channel

• Evaluated and proposed the most suitable credit according to client’s financial position and needs • Analyzed financial statements and prepared the financial ratios for companies whose revenues exceeded US$ 1 million• Prepared loan disbursement instructions.• Followed-up credit operations and solved claims made by clients• Maintained periodic communication with client to prevent any possible risk or to detect new business opportunities• Prepared statistic charts of weekly placements

Foundations Of Business Analysis

Diploma, Project Management

Mba, Corporate Strategy And Economic Policy

Bachelor, Economics

Education record