• Successfully managed end-to-end projects for CRM systems, ensuring timely delivery and meeting project milestones.• Spearheaded the conceptualization and development of innovative solutions for product development and enhancements

• Worked closely with project team to deliver client requirements based on capabilities of Microsoft Dynamics 365 platform.• Involved in several Sprints following closely to the Agile approach consisting of various phases from requirement gathering, design, development and testing.

• Managed multiple projects concurrently following closely to clients requirements on CRM system• Worked with clients to ensure smooth delivery of system including conducting technical training and user acceptance testing (UAT).• Participated in system development following closely to the Software Development Life Cycle (SDLC) from requirements gathering up to maintenance.• Led a project, assisting one of the biggest charities in Singapore to implement an employment support solution.

• Update and troubleshoot hardware in over 15 MOE schools.• Communicate with various technical staffs to ensure delivery of updated software.

• Collaborated with a group of developers in the development of a web application using React JS, Redux and mobile application using React Native.• Completed assigned tasks despite being new to both frameworks.• Built an interactive educational game on a robot while utilizing Speech-to-Text functionality using a natural language understanding platform called DialogFlow and ensuring the accuracy of up to 90%.

-Provided and maintained excellent customer service-Given the task to open the shop during the given time-Do closing report -Handled the cash register -Received stocks and checking them.

Organized in preparation of event venue within a given time Handled and provided customer service to clients/customers