Chad Caswell Email & Phone Number

Bloomington, Minnesota, Us

Steer company vision and strategy, driving Zubie's growth in the connected car and telematics industry.Lead cross-functional team alignment, ensuring cohesive efforts across technology, sales, marketing, and operations.Champion product innovation and customer-centric solutions, keeping Zubie at the forefront of industry advancements.Oversee company financials, including budgeting, revenue growth, and investment strategies.Cultivate key partnerships and business relationships, expanding Zubie's market presence and influence.Direct talent acquisition and development, building a high-performing team to execute company objectives.Ensure compliance with industry regulations and standards, upholding the company's reputation and integrity.Engage with stakeholders, including investors and the Board of Directors, to communicate progress and strategic plans.Lead the company through market changes and challenges, adapting strategies to maintain competitive advantage.Focus on customer satisfaction and retention, leveraging feedback to enhance product offerings and service quality.

Bloomington, Minnesota, Us

• Spearheaded technology strategy and innovation, focusing on advanced telematics and connected car solutions.• Directed product development, software engineering, IT operations, and customer support logistics.• Collaborated with marketing, sales, and business development to align product features with market needs and company messaging.• Ensured architectural and platform decisions were future-proof and adaptable to evolving industry trends.• Integrated security protocols throughout the development lifecycle and operational environments, prioritizing data integrity and privacy.• Managed vendor relationships, including selection, negotiation, and ongoing partnership for high-quality service delivery.• Instituted rigorous IT asset protection and information security measures, safeguarding Zubie's data and customer information.• Led evaluations of existing software and tools, identifying opportunities for performance enhancement and efficient service delivery.• Fostered a culture of continuous improvement, driving operational efficiencies to positively impact the company's bottom line.• Maintained strategic alignment with the CEO and Board, ensuring technological initiatives supported Zubie's overarching goals.

• Developed annual strategic plan and quarterly objectives as member of executive team• Led transformation of Insite Software’s flagship platform, InsiteCommerce, from on-premises software application to SaaS delivery model in the cloud• Established and communicated strategic division goals, objectives and milestones to board of directors, investors, staff, customers, prospects and technology partners• Drove agile processes by identifying improvements in the software development lifecycle, IT Operations, and Customer Support teams to ensure high quality product, service level uptime, and customer retention• Managed, coordinated and measured the delivery of operations and supporting SaaS productivity tools

• Served on leadership team with CEO, CFO, and directors; helped set company strategy, vision and mission; budgetary responsibility• Led partnership teams (leadership team, training, support, and development) in national rollout of K-12 SaaS payment platform• Operated sales and marketing team resulting in 30% year-over-year growth• Served as lead expert on patent submission process for K-12 SaaS payment platform (patent applied for)• Built out new engineering team and led greenfield project to redefine K-12 SaaS payment platform in modern MEAN stack and Ruby, with pure AWS deployment model (leveraged EC2, SWF, SQS, SNS, SES, ElastiCache/Redis, ELB, IAM, S3, CloudFront, OpsWorks, and RDS services)• Led business and legal effort for key partnership contracts• Implemented multiple SaaS solutions in support of business and technical IT and platform operations (examples include PipeDrive, MailChimp, Zendesk, Google Apps for Work, BugSnag, Jira, Trello, Slack, Auth0, Basecamp and StatusCake)• Established road map and communicated updates to key stakeholders• Secured sourcing partners to extend development team as needed

Senior Manager, Enterprise Architecture• Headed and executed platform strategy and growth• Managed design, development, support, and delivery of global online payment service with revenues exceeding $200 million annually and user base of 2 million+; 36 states and 10+ countries• Appointed by CEO to lead cross-functional technology strategy team comprised of CEO and key line-of-business owners• Achieved PCI DSS Level I compliance annually working with Qualified Security Assessor (Trustwave) five years in a row• Participated in formalized strategic planning process (Cambridge method) in leadership role• Presented at statewide and regional conferences and annual all-member annual meetingsSenior Manager, New Product Development• Responsible for product vision, design, development and operations of ten product lines for non-profit education management organization; customer-facing applications serving 500,000+ teachers, parents, students, and school administrators in a highly regulated industry• Directed $500,000 enterprise portal selection, negotiation, and implementation process across 39 Minnesota public school systems• Championed $2 million enterprise data warehouse selection, negotiation, and implementation process• Formed strategic business alliance between three companies to bring online payment service national with first-year revenues exceeding $125 million• Coordinated with CIO and cross-functional team to successfully complete annual SOC Type II (formerly SAS 70) audit five years in a row Manager, New Product Development• Formed and led customer-facing Strategy Team process for five product lines involving 200+ end users (teachers, principals, parents, accounting and financial leaders) in direct product feedback sessions• Restructured all software applications to leverage code reuse techniques• Implemented 400+ customer enhancement requests in first year with company• Designed and managed highly-available, 200 million+ record OLTP databases

Reported to CIO; responsible for the development, maintenance, and release of all technology products and internal/external business applications

Responsible for all aspects of business including marketing and sales, contract development and bidding, project management, business analysis, and application architecture and development. Clients included Nation’s CareLink, Consultants’ Internal Medicine, and Galliard Capital Management.

Omaha, Nebraska, Us

Led technical team of 14 for $1 million+ web application at fortune 500 third-party shipping and logistics company to modernize shipping platform for truckload and LTL shipments

Defined business requirements, established project timelines, conducted business requirement reviews with clients; designed and developed web and database applications

Master’S Degree, Information Systems

Bachelor Of Science (Bs), Marketing