Cathy (Cat) Baker Email & Phone Number

Longmont, Co, Us

Denver, Colorado, United States

I interact with all guests in a professional and respectful manner. I maintain a thorough knowledge of venue policies, the fan code of conduct, and event information, enforcing these policies to guarantee the safety, security of all guests. I work closely with the Supervisor, Guest Relations management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner, while completing all necessary incident reports to keep operations running smoothly.

Boulder, Co

Collaborated directly with pre-employment new sales and current clients, managing a portfolio of 300 clients, primarily within Human Resources and Recruiting departments, to ensure compliance and timeliness of background checks throughout the hiring process. Built and maintained strong partnerships with clients, providing ongoing support to meet company standards and adhere to regulatory requirements. Cultivated and nurtured key client and business relationships, qualifying and closing inbound sales opportunities to drive continuous profit for Background Information Services (BIS). Handled confidential records and sensitive information daily and partnered with BIS' Executive Vice President to address and resolve client complaints and operational issues. Delivered engaging product presentations, increasing conversion rates and driving client engagement. Developed tailored client solutions, leveraging advanced problem-solving skills to meet unique business needs. Contributed to the creation of detailed, competitive RFPs, ensuring comprehensive proposals that aligned with client objectives.

Used B2B consultative sales experience & knowledge. Experienced with selling to HR decision makers. Achieved daily activity & revenue goals. Followed up with prospects & customer inquiries. Identified new business and target markets. Created & cultivate new business relationships. Developed alternative client solutions.

Qualified Inbound sales and close opportunities. Identified new business and target markets. Conducted outbound sales opportunities in person, by email and cold calling. Created email sales campaigns based on target market. Attended networking events through local associations and chamber events. Attended and exhibited at target market conferences (local and national). Created and developed business proposals and price quotes. Composed and participated in high level RFP’s. Prioritized and followed up on sales leads in a timely fashion. Maintained strong organizational skills by utilizing a CRM software. Created and presented web-based or in person product presentations. Developed alternative client solutions and demonstrated problem solving skills. Developed new project objectives and implemented timelines. Facilitated ATS integrations for mutual clients.

Has complete knowledge of all trends within the background screening industry. Was charge of all internal office operations and primary HR functions. Was responsible for hiring employees and supervising personnel. Was in charge of developing business procedures to increase overall productivity. Oversaw daily activities and internal ongoing training. Handled client escalation and customer satisfaction. Created a positive and productive work environment. Supported sales department and new client implementation. Was a liaison and customer advocate for our largest clients.