*Successfully complete a comprehensive 6-week training program to become a crisis counselor*Actively listen to each person’s story and their associated emotions to provide a safe space and to build trust*Risk access every individual to ensure their safety and provide appropriate care*Act as a mandatory reporter in child and elderly abuse cases with the help of supervisor*Encourage coping mechanisms, guide individuals toward social support, and provide resources so people can take concrete action once the conversation is over

* Successfully complete intensive 2-week training program to become a Crisis Counselor Volunteer* Effectively apply our five-stage philosophy to guide individuals through crisis moments* Demonstrate empathy and provide non-judgmental care through active listening to support those in need* Utilize the ladder-up risk assessment method to accurately assess and address suicidal risk* Consistently commit 4 to 12 hours weekly, exceeding the required 200-hour total to make a lasting impact

* Manage daily operations of market and to-go orders for premier DC Filipino, woman-owned restaurant* Assist owner with catering and significant group events for up to 500 patrons* Provide attentive service to up to 200 customers daily, handling phone inquiries, to-go orders, and table service* Expertly familiarize customers with extensive Filipino menu and specialty cocktails* Complete daily administrative tasks efficiently and effectively

* Fostered strong relationships with customers by recommending tailored food and drink options based on their preferences* Managed all incoming deliveries, ensuring accurate cost calculations and organized stocking procedures* Oversaw daily operations and maintained optimal product levels through efficient restocking practices* Monitored and addressed maintenance issues promptly, ensuring a seamless customer experience* Conducted grab-and-go menu preparation to cater to customers' needs on-the-go

* Researched and analyzed various lead channels, including Thumbtack, Homeadvisor, Angie, and website requests to identify suitable projects for Fixer* Educated customers on how Fixer's services could best meet their project needs and guided them through the company's unique protocol* Managed customer and handyperson expectations by effectively communicating relevant information* Quickly resolved any customer or handyperson issues while also scheduling and editing projects in the calendar

* Managed the collection, processing, and packaging of hazardous waste in compliance with various legal classifications such as ACA, EPA, NRC, IMDG, DOT, State rules and regulations* Led the station Spill Team to produce reports for the National Science Foundation, ensuring accurate documentation and reporting procedures were followed* Operated an articulating forklift (Case M4K) safely and efficiently to load processed hazardous waste into shipping containers, facilitating proper disposal off-continent via the Antarctic Treaty

* Safely operated various shuttle vehicles in all weather conditions, ensuring passengers arrived at their destinations without incident* Conducted regular mechanical and fluid checks to maintain vehicle performance* Maintained effective communication with key stakeholders by following proper radio procedures* Monitored flight departure and return landing times, passenger transportation needs, taxi service needs, and other various tasking as a dispatcher; dispatched tasking accordingly* Built productive relationships with government agencies and other organizations, always delivering courteous and professional service* Proactively participated in safety meetings and produced quality reports to ensure a safe working environment for colleagues and passengers alike* Trained employees from other departments on the use of light vehicles as required, sharing my specialized knowledge to enhance overall organizational efficiency

* Responsible for the daily operations of an award-winning DC mainstay* Supervised a staff of 30 plus employees* Ordered and maintained inventory of restaurant supplies, beer, wine and liquor* Resolved customer service concerns* Managed all sales transactions and daily banking* Balanced all daily drawers and create sales reports* Trained staff members on customer service skills and dining operations* Coordinated charitable events

* Organized meetings between members of the Senate and their constituents for the Power Shift 2009 conference, emphasizing climate action* Assisted up to 10,000 youth activists during the Power Shift 2009 conference