Support and work in the department as required.Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.Providing vacation coverage for Area Managers.Providing policy follow-up, attendance tracking (duties do not extend to discipline).Tracking and reporting of labor hours.Assisting the floor as an associate resource, training associates and verifying SOP compliance.Ensuring successful area performance, through tracking, reporting and feedback of associate performance.Participating in Operational Excellence initiatives in some capacity.Filling in as needed with production duties.Fully understanding workflow and daily production goals.Reviewing and updating SOP as required.Assisting in keeping work area clean and organized.Identifying and addressing safety hazards within the work area.Coaching associates to work safely at all times.Participating in safety initiatives.Referring all job injuries immediately to Area Manager.

Communicating goals so everyone understands them and their role in achieving themPositioning team members to make optimal use of their talentsPromoting productivity and quality standardsMotivating and inspiring everyone to do their best workKeeping team members on task, on schedule, and on budgetMaintaining morale and workplace harmonyInstall and configure computer hardware operating systems and applicationsMonitor and maintain computer systems and networksTalk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshoot system and network problems, diagnosing and solving hardware or software faultsReplace parts as requiredProvide support, including procedural documentation and relevant reportsFollow diagrams and written instructions to repair a fault or set up a systemSupport the roll-out of new applicationsSet up new user accounts and profiles and deal with password issuesRespond within SLA limits to call-outsWork continuously on a task until completion (or referral to third parties, if appropriate)Prioritise and manage many open cases at one timeRapidly establish a good working relationship with customers and other professionals, such as software developersTest and evaluate new technology

Initiate projects as necessary.Assess the current state of assigned projects and identify and close key gaps in communications, schedule integration, risk and other oversight functions, comparing those with program-defined standards and guidelines. Proactively oversee and monitor project activities, based on standard processes, to increase level of successful product deliveries. Tailor project processes as it benefits the client and project, in coordination with the Program Manager. Design and implement Program Management Plan and applicable sub-plans (including Risk Management, Change Management, Scope Management, Schedule Management, Communications Management, Stakeholder Management, and Quality Management). • Set up various logs, including: risk, issues, decisions, benefits, lessons learned. Coordinate gate reviews required by the project. Execute project monitoring and oversight activities.Proactively review integrated project plans and identify risk areas and manage resolutions.Ensure proper communications. Provide oversight of defined IT governance reviews. Assist in developing improved processes for project management. Develop lessons learned throughout the process. Provide ongoing statuses and dashboards for executive review. Coordinate with Program Manager and stakeholders in implementing standard processes. Close out projects according to processes and standards.

Responsible for managing the day to day operations of both domestic and international projects. Also in charge of coordinating internal and external resources to fulfil contractual project requirements.Managing the scope, schedule and budget for projects.Communicating project plans to stakeholders.Leading, coaching, and motivating team members on a proactive basis.Identifying areas that need improvement.Reporting metrics for project management.Organising meetings and conference calls.Working across different disciplines.Ensuring that all project documents are complete, current and stored appropriately.Writing routine reports and correspondences.Effectively communicating job expectations to team members.Coordinating activities across multiple departments.Evaluating project team performance and addressing any shortcomings.Reviewing methods of working in order to maximise commercial profitability.

-Technologies used: Active Directory Microsoft Dynamics CRM Windows Server 2005/2008- Participate in implementation, implementing and ensuring optimal functioning of computer networks, IT equipment and software supplied according to requirements imposed by business activity.- Responsible for technical support for IT & C issues in order to ensure optimal functioning of equipment and software, without interruptions and remedy the problem soon appeared.- Stay in touch with suppliers of IT & C products and services (computers, cash registers, scanners, printers, etc.) to obtain timely products and services required for the proper conduct of business within the company.

- Purchase of IT equipment by searching and finding the best offers price / performance for servers, computers, laptops, tablets, printers, routers, switches, peripherals etc.- Configure network at headquarters and in the premises of the country according to preset specifications (routers configuration and location of the outlets in the country);- Maintenance of IT equipment at headquarters and work in the country in points (replacement, repair or send it to an authorized service units);- Management of IT equipment within the company (plug-house, their record each person etc)- Installing and managing operating systems (Windows Server 2008, Windows XP) and the necessary utilities on computers, laptops and tablets from the company and the customers both at headquarters and at places of business in the country;- Administration MS SQL database servers, Domain - Active Directory;- Technical support and customer personnel at headquarters as well as at the premises of the country, both remote and on-site;