Product Support Engineer
Current- System level expert with focus on product support for new product development.- Interacting with Hardware, Electrical, Control, Process, and Software - Providing guidance to engineering in the design phase of new products on key customer requirements. Including service tasks, design for service, design for manufacturability.- Owning and testing new products in the development lab by working closely with engineering teams.- Providing real time feedback of issues and recommend solutions.- Developing procedures and documents, best known methods for service, and preventive and corrective maintenance tasks- Driving customer facilities set up, installation and start up through production qualification- Detailed reporting of field issues for new products in the field- Driving and owning customer issues on new products during the Alpha build and test phase as well as during beta testing at customer sites- Developing critical spares parts lists for new products, ensures initial stocking levels are set and ready for new product shipments