Catalin Fratila Email & Phone Number

Oradea, Bihor, România

- Managed one of the highest volume restaurants in Oradea city, with a capacity of more than 150 seats- Hired, trained, coached, and developed 30 member staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.- Improved the monthly sales of the restaurant by an average of 40% by implementing a hostess position who rotate very efficient the… Show more - Managed one of the highest volume restaurants in Oradea city, with a capacity of more than 150 seats- Hired, trained, coached, and developed 30 member staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer and corporate expectations with regard to service, food safety, and restaurant cleanliness.- Improved the monthly sales of the restaurant by an average of 40% by implementing a hostess position who rotate very efficient the tables- Monitor inventory levels, bar equipment, and other supplies as needed- Prepare weekly work schedules in accordance with staffing guidelines, labor forecasts, and assign work for efficient use of equipment and personnel- Reduced prime costs by 15% through more efficient scheduling, reduction of food costs, and increased sales.- Immediately addresses all concerns, complaints and questions from customers.- I took all the necessary measures to be safe during the pandemic period Show less

Bucureşti, Bucureşti, România

- Manage a group of 10-15 people, to make sure they provide excellent services - Checking in and checking out in Opera, the VIP guests that want to do so, at the VIP Lounge and not at the Front Desk (to avoid the lines) - Plan, organize, control and direct the work of Internal Guests in the JW Marriott Executive Lounge while ensuring guest satisfaction- Oversee the daily food and beverage service operations and ensure quality standards for foods- Monitor inventory levels, bar… Show more - Manage a group of 10-15 people, to make sure they provide excellent services - Checking in and checking out in Opera, the VIP guests that want to do so, at the VIP Lounge and not at the Front Desk (to avoid the lines) - Plan, organize, control and direct the work of Internal Guests in the JW Marriott Executive Lounge while ensuring guest satisfaction- Oversee the daily food and beverage service operations and ensure quality standards for foods- Monitor inventory levels, bar equipment, and other supplies as needed- Oversee and ensure the cleanliness of the establishments in accordance with state and local regulations- Recommend and administer food and beverage service procedures and service standards- Resolve guest concerns and implement resolutions to ensure guest satisfaction- Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations- Prepare weekly work schedules in accordance with staffing guidelines, labor forecasts, and assign work for efficient use of equipment and personnel- Ensure compliance by all food service personnel with Hotel and departmental rules, policies, and procedures- Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships Show less

Chicago

- Beverage cost from 24% to 19%- Manage kitchen staff and service team of over 25 to provide stellar dining experiences to high-profile patrons- Ran daily operations as well as special event planning with administrative staff of 3 to supervise food and beverage staff of over 10- Supervised catering staff for superior service and presentation for all corporate or personal events.- Implemented creative concept in concert with executive chef and partners.- Recognized by… Show more - Beverage cost from 24% to 19%- Manage kitchen staff and service team of over 25 to provide stellar dining experiences to high-profile patrons- Ran daily operations as well as special event planning with administrative staff of 3 to supervise food and beverage staff of over 10- Supervised catering staff for superior service and presentation for all corporate or personal events.- Implemented creative concept in concert with executive chef and partners.- Recognized by partners for commitment to quality in preparation, presentation, training, and service.- Maintain communication with management staff of hotel and corporate directors- Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise- Proficient in all areas of food and beverage preparation and service- I developed and designed a new bar menu Show less

Bucuresti

May 2015-Sept. 2015 – Biutiful by the lake / BucharestSept. 2015-May 2016 – Uanderful / BucharestMay 2016-Sept. 2016 – Biutiful by the lake / BucharestSept 2016-May 2017 -- Fratelli club and Lounge / Bucharest May 2017-Sept. 2017 – Fratelli Beach and Club / Mamaia, Constanta Sept. 2017-June 2018 – Fratelli club and Lounge / Bucharest - Attending and coordinating at more than 50 weddings and more than 100 corporate events- Prepared drinks from the… Show more May 2015-Sept. 2015 – Biutiful by the lake / BucharestSept. 2015-May 2016 – Uanderful / BucharestMay 2016-Sept. 2016 – Biutiful by the lake / BucharestSept 2016-May 2017 -- Fratelli club and Lounge / Bucharest May 2017-Sept. 2017 – Fratelli Beach and Club / Mamaia, Constanta Sept. 2017-June 2018 – Fratelli club and Lounge / Bucharest - Attending and coordinating at more than 50 weddings and more than 100 corporate events- Prepared drinks from the menu- Cleaning the bar- Give to providers the orders which we needed in the bar- Made the stocks- Doing the schedule for every 2 weeks- Prepared the bar for every catering event- Act professional and keep the guests satisfied- Work with a team of 10 bartenders for in house events, also for outside events- Develop new bar menus Show less

Amsterdam Area, Netherlands

- Dealt with sales, money handling and sale distribution- Created a respectable and professional friendship with clients by performing a professional detailed demonstration of the product and also encouraged business return- Encouraged team work by having a fun but professional work atmosphere

Bucharest, Romania

Design the bar from the pool area and the one from the restaurant- Develop new bar menu- Manage and supervise a team of 6 bartenders - Oversee administrative tasks, including bookkeeping, training, equipment and liquor ordering, maintenance, and other needs as they arise- Prepared drinks from the menu- Cleaning the bar - Doing the schedule for every 2 weeks

Bucharest, Romania

- Prepared drinks from the menu- Cleaning the bar - Prepare the bar for every event and shift- Cashier