Oversee the operations of the Bucharest office and its branch locations, ensuring alignment with company goals and standards.Lead budgeting, reporting, and strategic planning processes to support growth and financial stability.Manage recruitment, operational strategies, sales initiatives, and product development to drive business success.Build and lead teams of up to 24 employees, including recruitment, training, and workflow management.Identify and resolve bottlenecks in the sales process to sustain growth and improve efficiency.Ensure compliance with legal and regulatory requirements, maintaining up-to-date documentation and adherence to relevant laws.Establish and maintain strong relationships with partners, cultivating alliances that strengthen our market position.Improve customer satisfaction through effective management of operational processes and service quality.

Oversee day-to-day activities of the Bucharest office and its branches, ensuring efficient operations and alignment with company objectives.Lead budgeting, financial reporting, and strategic planning processes for Exhange Programs Department.Manage recruitment, operations, sales, and product strategy specifically for Cultural Exchange Programs, aligning these with company growth targets.Build and manage teams of up to 14 employees for the Cultural Exchange Department, covering recruitment, training, and workflow management to meet yearly staffing needs.Identify and address bottlenecks in the sales process, implementing strategies to drive consistent sales growth.Ensure timely filing of legal and regulatory documents, monitoring compliance with all applicable laws and regulations.Establish and maintain strong relationships with partners, building alliances and partnerships with relevant organizations to support strategic goals.Organize and host events such as Job Fairs, Orientation, and Induction sessions in collaboration with U.S.-based employers for customer engagement and recruitment.Additional Responsibilities in Project Management and Marketing:Drive business development by launching new services and enhancing existing offerings, including Tax Services (2017), Tourist Visa Services (2018), Internship Programs (2018), USA Trips (2018), and Camp Exchange Programs (2019).Manage contract execution for all services in partnership with the company’s legal team.Develop and refine operational procedures to improve efficiency and service quality.Plan, develop, and execute the company’s marketing strategy, creating campaigns that align with business objectives.Prepare graphic design materials for both online and offline campaigns, coordinating efforts with design agencies.Lead marketing campaigns in coordination with sales activities, supporting new product launches and brand visibility.

Manage the recruitment and placement process for exchange program participants, facilitating virtual interviews organized by the company.Establish clear and effective communication between participants and U.S. employers, ensuring a smooth recruitment experience.Build and maintain strong relationships with international partners to enhance program success and create new opportunities.Coordinate and oversee virtual interviews between participants and American employers, ensuring that both participants' skills and employers' needs align.Screen participants' CVs and match them with employer requirements, ensuring optimal placements for both parties.Assist in scheduling and conducting interviews, providing guidance and support to participants throughout the process.Address unsuccessful interviews by reallocating participants to other suitable employers, maximizing their chances of placement.

Contributed as an integral member of the Programs Coordinator team, collaborating on the execution of exchange programs.Developed strong relationships with universities, promoting the Summer Work and Travel Program and recruiting students for participation.Conducted targeted research to identify and select the most suitable candidates for the program.Provided counseling and support to students throughout their participation in the program, ensuring a smooth experience from start to finish.Delivered ongoing consultancy services by tracking client communications, handling phone calls, emails, conducting English interviews, and managing the necessary logistics paperwork.Additional Responsibilities:Managed documentation, processed cash transactions, and updated participant data in the company’s system.Assisted in issuing documents for BRD loans and scheduling interviews for U.S. visa applications, ensuring timely completion of required steps.

Supervised daily gaming operations on Surfside Pier, ensuring smooth and efficient gameplay while maintaining high standards of customer service and safety.Led, trained, and mentored a diverse team of employees, fostering a positive work environment and ensuring seamless operations during peak hours.Analyzed and managed logistics, including reviewing operational expenses, budget forecasts, and the cost of goods, ensuring financial efficiency.Planned and coordinated weekly staff schedules, optimizing team coverage based on operational needs and expected visitor traffic.Delivered excellent customer experiences by monitoring gaming areas, resolving issues promptly, and maintaining high levels of customer satisfaction.

Engaged with guests of all ages, creating an inviting and fun atmosphere to encourage participation in a variety of midway games of skill and chance.Explained game rules and procedures clearly to ensure understanding and a positive experience for all players.Monitored and operated game stations, ensuring smooth operations and maintaining high standards of customer service and safety.Provided a memorable and enjoyable experience, fostering a welcoming environment for visitors.

Actively participated in PwC's assurance, taxation, and advisory services, gaining exposure to key areas of the firm’s operations both globally and in Romania.Assisted in the preparation and analysis of financial reports, tax filings, and advisory documents, contributing to various client projects and internal initiatives.Collaborated with senior team members to support the execution of audits and provided insights on taxation strategies for clients across diverse industries.