Catalin Manea Email & Phone Number

Bucharest, Romania

- Coordinate IT retail projects;- Supervise IT Field & Helpdesk activity;- Maintain relations with peer departments and external partners;- Monitor stocks usage and create budget reports/estimations;

Bucharest, Romania

Among our attributions are the following:-Provide technical support over phone for about 800 betshops over the country;-Monitoring the internet and television connections, report any incident to providers, request to install or cancel the services for any shops around the country.-Administer all betting software platforms, repair any problems or report them to competent department.-Implement new equipment, technologies or products in betshops.-Administer and keep up to date… Show more Among our attributions are the following:-Provide technical support over phone for about 800 betshops over the country;-Monitoring the internet and television connections, report any incident to providers, request to install or cancel the services for any shops around the country.-Administer all betting software platforms, repair any problems or report them to competent department.-Implement new equipment, technologies or products in betshops.-Administer and keep up to date the information related to betshops, equipment, products, providers, etc in all internal platforms.-Administer, remote configure and monitor the connection of the CCTV systems. Report any issues to partners.-Extract CCTV recordings and provide them to competent departments or authorities in order to solve any problems/incidents.-Provide support over email/ticketing app for the customers betting on Casa Pariurilor website.-Verify transactions, approve/reject withdrawals from betting accounts.-Verify fraudulent transactions and report them to competent departments.-Maintain relations with all the departments involved in these activities (IT, Legal, Retail, Product, Bookmakers, Finance, Slots, etc).Starting from April 2019, the attributions related to online betting were passed to the Customer Support and Fraud departments and the attributions related to CCTV systems were passed to Surveillance dept.From the beginning of 2021, I was assigned to manage also the Fortuna Helpdesk Team, composed of 10 persons, with the same attributions as Casa Pariurilor team and a portfolio of another 800 betshops to take care of. Show less

Bucharest, Romania

I've started in this position to coordinate the Helpdesk department from Casa Pariurilor.First there were just 5 members, but I've had to double the team in short time.Among our attributions are the following:-Provide technical support over phone for about 800 betshops over the country;-Monitoring the internet and television connections, report any incident to providers, request to install or cancel the services for any shops around the country.-Administer all betting… Show more I've started in this position to coordinate the Helpdesk department from Casa Pariurilor.First there were just 5 members, but I've had to double the team in short time.Among our attributions are the following:-Provide technical support over phone for about 800 betshops over the country;-Monitoring the internet and television connections, report any incident to providers, request to install or cancel the services for any shops around the country.-Administer all betting software platforms, repair any problems or report them to competent department.-Implement new equipment, technologies or products in betshops.-Administer and keep up to date the information related to betshops, equipment, products, providers, etc in all internal platforms.-Administer, remote configure and monitor the connection of the CCTV systems. Report any issues to partners.-Extract CCTV recordings and provide them to competent departments or authorities in order to solve any problems/incidents.-Provide support over email/ticketing app for the customers betting on Casa Pariurilor website.-Verify transactions, approve/reject withdrawals from betting accounts.-Verify fraudulent transactions and report them to competent departments.-Maintain relations with all the departments involved in these activities (IT, Legal, Retail, Product, Bookmakers, Finance, Slots, etc). Show less

Bucharest, Romania

Offer tech support over phone for more than 600 betshops around the country.Send IT equipment and accessories.Technical interventions in Bucharest betshops.Tech support for colleagues in headquarters.Assembly and configuration of technical equipment.Error correction and reporting to competent departments.Technical infrastructure development and status monitoring.

Bucharest, Romania

Console game testing;Bug reporting in database;Maintain connection with developers to keep track on issues.

Bucharest, Romania

Offer tech support over phone for more than 500 betshops around the country.Send IT equipment and accessories.Technical interventions in Bucharest betshops.Tech support for colleagues in headquarters.Assembly and configuration of technical equipment.Error correction and reporting to competent departments.Technical infrastructure development and status monitoring.

Bucharest, Romania

Product supply, maintenance and cash take out for vending machines in a specific region of Bucharest.

Bucharest, Romania

Direct selling,merchandising,keeping the connection between the company and the managers of many hypermarkets from Bucharest and all over country, obtaining delivery orders from clients and hypermarkets.

Bachelor'S Degree, Finance, General

Mathematics And Computer Science