Smc Operator Playout And Noc
Current- Research, resolve, respond to, and document end-user inquiries- Escalate or reassign issues and problems as needed to the appropriate resource for resolution through Jira ticketing service.- Implement new customer services and optimize operational services- Engage directly with the customers in identification of the issues and in reaching the solution as required- Identify and proactively communicate with software providers (internal & external) and IT infra-structure, ensuring the needs of the customer are met.- Participate in and manage application-oriented projects- Oversee project phases and ensure timely completion- Validating scheduled media content and playlists received from the customers and or from the company internal scheduling system.- Configure, test and execute Live activities- Communicate, coordinate and monitor technical maintenances related to the company’s internaldepartments/customers/providers- Write work procedures/service documentation according to personal/team objectives- Respond to the company's internal departments and customers via Email, phone or any other communication platform
