• Supported Senior Leadership: Collaborated closely with senior leadership and sales teams to streamline sales operations and align strategies with business objectives. • Sales Process Oversight: Managed and optimized sales processes for high-value deals exceeding $5M, ensuring compliance with company standards and procedures. • Performance Reporting: Produced detailed monthly and quarterly outcome reports, providing actionable insights to drive business growth and improve decision-making. • Process Adherence & Audits: Conducted regular audits to ensure adherence to sales processes, identifying gaps and implementing corrective actions to maintain consistency and effectiveness. • Training & Development: Delivered targeted training to sales teams, enhancing their understanding of processes and improving overall sales efficiency and consistency. • Business Objective Alignment: Ensured that all sales activities and processes were aligned with broader business objectives, contributing to the achievement of company goals.

• Account Management: Oversaw a portfolio of accounts, developing strong client relationships and delivering customized solutions to meet client needs. • Catalog Management: Managed and optimized product catalogs, ensuring accurate and up-to-date listings to drive sales performance. • Performance Monitoring: Analyzed account performance metrics, identifying opportunities for growth and addressing challenges to improve client satisfaction. • Cross-Functional Collaboration: Worked closely with sales and operations teams to ensure seamless execution of account plans and product offerings. • Strategy Development: Collaborated with clients to develop and refine account strategies that align with their business objectives. • Client Platform Training: Conducted platform training sessions for clients, enhancing their understanding and usage of products to maximize value and satisfaction. • Meeting Preparation: Preparing agendas, materials, and action items for internal meetings.

• Ensured Network Performance: Actively monitored and maintained Vodafone's data network infrastructure, ensuring optimal performance and availability. • Rapid Incident Response: Responded swiftly to network alarms and incidents, diagnosing and resolving issues to minimize downtime and maintain seamless operations. • Proactive Network Maintenance: Conducted routine health checks and implemented preventive measures to reduce the risk of service disruptions. • Cross-Functional Collaboration: Partnered with cross-functional teams to execute network upgrades and optimizations, aligning with evolving business needs. • Technical Support & Expertise: Delivered expert technical support to internal stakeholders and external partners, enhancing the reliability and performance.

• Provided Exceptional Customer Service: Resolved customer inquiries and issues promptly, ensuring a high level of satisfaction. • Ensured Accurate Documentation: Maintained precise records and collaborated with teams to deliver effective solutions. • Earned Positive Feedback: Consistently received commendations for professionalism and efficiency in handling customer interactions.