Catalin Pana Email & Phone Number

New York, NY, US

Change Champion for Microsoft 365 Copilot by supporting the adoption of Copilot within Global teams and serve as the key point of contact between global teams and Copilot Enablement Group.Leveraging Transformer-based AI applications like ChatGPT for text generation to enhance time management and ensure alignment with global procedures. Utilizing Language.

New York, NY, US

• Provide second line hands-on site engineering support for ELC IT Assets (Windows and Mac), printing, networking, collaboration tools (O365, Skype, AV) and technical rooms.
• Responsible for ordering, building and delivering all onsite ELC computer equipment to meet the needs of local users.
• Oversee the day to day activity of Field Service Engineers deployed by our managed service partners.
• Liaise with other IT Teams including Service Desk, Data Centre Operations and Employee Experience to provide smart hands, eyes support and escalation of service interruptions.
• Use good over-sight, governance and supplier management best practices to ensure all IT systems and services remain optimized and available, enabling ELC employees to be productive at all times.
• Ongoing, proactive interaction with all GTH Teams while providing consistent communication with various other IT functions. Effective local service management and adherence to service level agreements providing.

Redmond, Washington, US

• First and Best: Pilot for testing new products inside Microsoft.
• IT Advisory: technical advisor for Microsoft internal and external clients.
• Showcase for external clients, by presenting MS products, processes and tips&tricks.
• Site IT Incident and Escalation Management:- 2nd POC for outages and any activity disruption.- Participate to emergency bridges for any disruption that can cause any risk towards MS external clients, its employees or.
• IT Infrastructure:- Part of IT On-Site team for new site activities: Smart hands support for WAN/LAN and Wi-Fi including Ekahau surveys.- Smart hands support and direct support for infrastructure active equipment..
• Audio-Video Expert:- Install, set up and verify Audio-Video equipment.- Part of IT On-Site team for new site activities: AV Handover, AV installing and testing.- POC for new Audio-Video handover(AV implementation on.

Fremont, California, US

• Assisting in the management of IT operations and application support across 9 regional Uber offices, which requires extensive travel as it follows: Netherlands, Ukraine, Croatia, Turkey, Sweden, Czech Republic.
• Provide on-site support and technical training on hardware and software to end users;
• Troubleshoot Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups including Gsuite/Slack/O365;
• Assist in network troubleshooting.
• Troubleshoot iPhone and Android mobile phones, and other related hardware in-office, such as printers;
• Set up mobile phone Exchange email, VPN, and internet access for users via secure company network;

Worldwide, OO

• Register and solve incidents/requests received by phone/e-mail/ticketing system;
• Manage and prioritize issues/bugs with vendor and internal teams;
• Troubleshoot software and/or infrastructure issues as necessary, including hands-on correction of problems and working with necessary support teams to solve issues;
• Participate in DR/BCP plans;
• Installe, configure and support continuous operation of standard notebooks, peripheral equipment and software within established standards and guidelines;
• Administrate and maintain user accounts in AD and Online Exchange management platforms;

Geneva, Geneva, CH

• Own the delivery of IT infrastructure (desktops/mobiles/email & collaboration tools/data storage/infrastructure supporting on-site technology) for over 300 users;
• Managing Junior System Administrators;
• Installed, maintained and troubleshooted devices and systems (PC, Laptop, Server, NAS, printers etc.) hardware and software;
• Managed the infrastructure in Bucharest and remotely for the satellite offices around the country;
• IT&C acquisition and guidance for ongoing projects;
• Set up equipment for employee use, performed or ensured proper installation of cables, operated systems or appropriate software;

Voluntari, Ilfov, RO

• Analysed IT products requirements of the clients and offered objective advice on the use of IT tools and products;
• Determined clients requirements;
• Presented solutions to clients in need of IT equipments and IT tools;
• Involved in sales and support;
• Identified potential clients and offer support to purchase IT equipment;
• Supported clients with IT tools installation and management;

Bucharest, Voluntari 10, Ilfov, RO

• Analysed IT products requirements of the clients and offered objective advice on the use of IT tools and products;
• Determined clients requirements;
• Presented solutions to clients in need of IT equipments and IT tools;
• Involved in sales and support;
• Identified potential clients and offer support to purchase IT equipment;
• Supported clients with IT tools installation and management;

Master’S Degree, Food Biosafety

Bachelor’S Degree, Zootechnics

High School, Mathematics And Computer Science