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Bucharest, Romania

Romania

Romania

The Partner Success Account Manager (PSAM) is the primary partner facing representative, responsible for partner success through the management of program benefits while maintaining a strong partner relationship. The main business priority is being their trusted advisor to plan and align activities that secures successful adoption and consumption of Microsoft cloud technologies which enables partner business growth.-Managing a diverse portfolio of Microsoft Partners to accelerate cloud… Show more The Partner Success Account Manager (PSAM) is the primary partner facing representative, responsible for partner success through the management of program benefits while maintaining a strong partner relationship. The main business priority is being their trusted advisor to plan and align activities that secures successful adoption and consumption of Microsoft cloud technologies which enables partner business growth.-Managing a diverse portfolio of Microsoft Partners to accelerate cloud consumption and obtain high renewal rates based on value realization​.-Working with Partners to maximize the return on investment from their purchase of the Advanced Support for Partners service plan​​.-Assisting Partners by proactively offering ways to enhance their technical capabilities and increase capacity with the goal of ensuring they are technically enabled to deliver highly successful cloud deployments​.-Support Partners to accelerate success in the cloud with effective and executable service delivery planning that helps build trust, value, and adoption.​ -Work with Partners to remove blockers that prevent goals from being reached with sales, deployment, usage and growth​ opportunities.​ -Assist Partners with critical support cases by working with Incident Support Operations (ISO) escalation services and/or relevant support engineering teams and managers to help resolve support escalations quickly to minimize impact on the partners business​.-Achieve high satisfaction scores with your Partners through the delivery of quality interactions which drive desired partner outcomes. ​ Show less

Bucharest, Romania

ASfP Support Operations Specialist is accountable for overseeing the end-to-end partner onboarding and entitlement to ASfP program collaborating across multiple groups and functions advocating for ASfP partners and managing the technical support escalations.Other responsibilities for this role include:· End to End escalation/account management for issues raised by Partner Service Accounts Managers (PSAMs) and Partners; Deliver Reactive Escalation Management to help resolve critical… Show more ASfP Support Operations Specialist is accountable for overseeing the end-to-end partner onboarding and entitlement to ASfP program collaborating across multiple groups and functions advocating for ASfP partners and managing the technical support escalations.Other responsibilities for this role include:· End to End escalation/account management for issues raised by Partner Service Accounts Managers (PSAMs) and Partners; Deliver Reactive Escalation Management to help resolve critical issues more quickly and minimize the impact on partner’s business.· Add value and consistency in the support experience for ASfP partners by engaging support and non-support resources at all levels across CSS in order to expedite escalated ASfP technical support cases.· Ensure appropriate business policies, compliance requirements, and service level agreements (SLAs) are adhered to; Follow and implement escalation handling guidelines, templates as well as quality requirements.· Implement quality approaches, assessments and feedback loops for those experiences not meeting the quality standards (verbatim/sentiment) with the final goal of enhancing the delivery model and partner experience.· Perform necessary actions to meet expected support service levels. Monitor and prioritize ASfP technical support incidents.· Set appropriate expectations, communicate effectively, keep commitment and escalate in timely manner· Collaborate across organizations, groups and functions at a global level· Adherence to operational policies, procedures and guidelines ensuring high quality process execution and operational excellence· Demonstrate ASfP partner delivery excellence as evidenced through feedback and partner quality indicatorsMicrosoft Advanced Support for Partners (ASfP) plays an integral role in the success of our Microsoft Partners and addresses the specific needs of Cloud Solutions Providers (CSP), born-in-the-cloud partners and all other partners selling Microsoft cloud services. Show less

Bucharest, Romania

· Responsible for creating and maintaining a successful sales strategy for Direct One products and services;· Responsible for obtaining a certain number of monthly contracts that are in accordance with the amount agreed by the sales plan;· Ensures the relationship between Direct One and its customers is a highly functioning one and manages any disputes that may occur;· Responsible for the contract, from a financial and legal perspective, making sure payments are made in due… Show more · Responsible for creating and maintaining a successful sales strategy for Direct One products and services;· Responsible for obtaining a certain number of monthly contracts that are in accordance with the amount agreed by the sales plan;· Ensures the relationship between Direct One and its customers is a highly functioning one and manages any disputes that may occur;· Responsible for the contract, from a financial and legal perspective, making sure payments are made in due time;· Responsible for designing customized offers, that meet the needs of potential customers and for identifying such customers;· In charge of issuing montly reports, key performance indicators and billing reports.Direct One is a Romanian provider of bandwidth infrastructure services established in 2007. The Company owns and operates more than 5500 km intercity backbone covering 53 cities and in-between localities in Romania. Our owned and operated fibre based inter-city networks delivers a truly scalable solution with the highest availability of services for our customers across the key cities in Romania. Show less

Bucharest, Romania

· The primary responsibility of this position is supervising the activity of the cashiers, sales system and the operational systems of Grand Cinema Digiplex related to the proper functioning of the business.· Implementation of new system sales promotions, trainings for new employees as well as current ones.· Sales and management reports, developing and maintaining good customer relationships.· Checking IT systems such as ATMs tickets homes fiscal POS Banking, program sales and… Show more · The primary responsibility of this position is supervising the activity of the cashiers, sales system and the operational systems of Grand Cinema Digiplex related to the proper functioning of the business.· Implementation of new system sales promotions, trainings for new employees as well as current ones.· Sales and management reports, developing and maintaining good customer relationships.· Checking IT systems such as ATMs tickets homes fiscal POS Banking, program sales and management of cinema, customer loyalty system.· Collaboration with company suppliers.On September 2011 Grand Cinema Digiplex was inaugurated. It is a premium cinema, fitted with state-of-the-art technology in projection, audio and lighting, which provides movie lovers with a large array of options. Show less

Bucharest, Romania

· Responsible for implementing and coordinating projects related to all elements of the company's business units as annual strategy.· Make sure that every este authorization required by law is valid and up to date in company database.· Managing contracts with suppliers.Baneasa Developments SRL exists to initiate and orchestrate real estate developments which bring enduring value and sustainable prosperity to both our community and to our shareholders, through partnerships and… Show more · Responsible for implementing and coordinating projects related to all elements of the company's business units as annual strategy.· Make sure that every este authorization required by law is valid and up to date in company database.· Managing contracts with suppliers.Baneasa Developments SRL exists to initiate and orchestrate real estate developments which bring enduring value and sustainable prosperity to both our community and to our shareholders, through partnerships and investments made in Romania. Show less

Bucharest, Romania

My duties involed logistics, media delivey, sales reports, inventory records, contacts with subscribers, billing, advertising and delivery contracts.

Master’S Degree, Management Communication

Licentiate Degree, Marketing