Cătălin Robert Ana Email & Phone Number

Bucharest, RO

Bucureşti, România

Bucureşti, România

Founded the Call Center unit within the company, starting with a team of 6 employees who I managed and trained intensively on the telesales techniques required in order to meet the targets.Training sessions setup: preparation of course materials, contracting conference rooms and accommodation(negotiation and invoicing), suppliers’ relationship management.

Tîrgu Mureş, Mureş, România

Managed 4 showrooms (2 showrooms in Targu Mures, one in Sighisoara and one in Reghin), 18 sales consultantsand 10 furniture fitters. I was mainly in charge with sales monitoring, training sales consultants, managing furniture orders from various suppliers (both local companies and from other countries) and maintaining the relationship with Lemet factory.

Bucureşti, România

Active involvement in training courses selling process (customer acquisition via phone, email, meetings), preparation of course materials, and holding training sessions for: Communication skills (verbal, non-verbal, assertive), Customer Relationship Management (the outcome of this program held for Catena pharmaceutical chain was a 25% increase in ticket.

Bucureşti, România

Coordinated a team of 5 employees, being responsible for selling IT services and physical security trainings. Held weekly meetings with the team to establish targets, involved in customer acquisition meetings and negotiations.Managed the course accreditation process: documentation preparation, files submission to ANC (National Qualifications Authority).

Bucureşti, România

Through the collaboration with Ascendis (the largest consultancy and training company for corporate organizational development in Romania as well as in Moldova), I assisted the best senior trainers in Romania, which helped me obtain the Trainer Certification.I was responsible of course material preparation and delivered training sessions on communications.

Bucureşti, România

Responsible of selling products part of Vodafone portfolio (contracting subscriptions, mobile phones, accessories, internet services), identifying customers' needs to provide them with exactly what they needed.Succeeded to constantly meet my monthly targets (3rd place on Bucharest sales achieved in January 2011).Participated in various sales trainings held.

Faculty Of Applied Chemistry And Material Sciences, Masters –Consumer Protection And Quality Control

Faculty Of Environmental Engineering And Biotechnology, Food Chemistry, Food Chemistry