Catalin Spirleanu Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

St. Catharines, Ontario, Canada

Provide exceptional leadership and support to 9 - 13 store teams to maximize P&L objectives. Ensure compliance with store and customer engagement standards for a memorable customer experience. Attract, retain, and develop talent while creating in-store succession plans. Empower teams to innovate and find solutions. Plan and execute effective store visits by reviewing KPI performance and merchandising planograms.

Achieved assigned store P&L objectives by maximizing profits and minimizing controllable expenses. Demonstrated and ensured quality customer service was consistently delivered. Handled customer concerns with a sense of urgency and good judgment. Recruited, hired, trained, and developed staff to meet operating objectives. Supervised, coached, motivated, and provided feedback to staff, reinforcing success, and taking corrective/disciplinary action when appropriate. Managed implementation of store merchandising plans, promotional programs, and pricing strategies consistent with company guidelines. Ensured that operational procedures, company policies, and governmental regulations were communicated and adhered to by all associates. Mentored 2 Store Managers to drive sales results, deliver consistent customer engagement, and implement internal development plans. Held weekly one-on-one touch-base calls with each mentee. Conducted documented weekly store visits to ensure store standards compliance and follow up on the previous week. Provided additional support to the district through weekly development conference calls with Assistant Managers.Managed key AAA locations at Yorkdale and the flagship store at 267 Yonge Street in Toronto.Exceeded sales and gross margin goals for five consecutive years (2013–2017) at three different store locations.Played a leadership role in planning and coordinating personnel for GameStop's participation at Fan Expo (2013–2019).Tested various point-of-sale functionality upgrades at the corporate office in an expanded role during three separate projects from 2013 to 2017.

Graphic Design

Education record