Catalin Strejaru Email and Phone Number

- Is the bridge between the customer and the internal departments that offer technical support for all the Huawei products-Receiving and processing requests for different types of Huawei products by phone, chat, and e-mail, and assigning them to the specific Engineer Group (IT, Networking, Wireless, Software)-Supporting the customers that need assistance for the installation of Huawei Solar products such as solar panels, solar inverters and batteries, opening new requests through an… Show more - Is the bridge between the customer and the internal departments that offer technical support for all the Huawei products-Receiving and processing requests for different types of Huawei products by phone, chat, and e-mail, and assigning them to the specific Engineer Group (IT, Networking, Wireless, Software)-Supporting the customers that need assistance for the installation of Huawei Solar products such as solar panels, solar inverters and batteries, opening new requests through an internal ticketing system Show less

•Providing customer support to a B2B client's portfolio, regarding anyquestions related to the online portal and access, products, addresses•Managing B2B Customer accounts and maintaining them with the latestupdates and features of the application•Providing quotes for B2B partners and supporting them to place onlineorders•Creating new B2B accounts for new customers and guiding them to theproducts that suit their needs•Reporting different issues regarding portal… Show more •Providing customer support to a B2B client's portfolio, regarding anyquestions related to the online portal and access, products, addresses•Managing B2B Customer accounts and maintaining them with the latestupdates and features of the application•Providing quotes for B2B partners and supporting them to place onlineorders•Creating new B2B accounts for new customers and guiding them to theproducts that suit their needs•Reporting different issues regarding portal information flow to the specificdepartment Show less

•Maintaining positive client relationships, ensuring contract compliance, andfacilitating smooth service delivery processes within an organization•Managing service contracts to ensure compliance with company policies andlegal requirements•Maintaining accurate records of all service contracts, amendments, andrenewals•Creating contract renewals, extensions, and terminations in accordance withthe agreed-upon terms (SAP)•Providing support to clients regarding… Show more •Maintaining positive client relationships, ensuring contract compliance, andfacilitating smooth service delivery processes within an organization•Managing service contracts to ensure compliance with company policies andlegal requirements•Maintaining accurate records of all service contracts, amendments, andrenewals•Creating contract renewals, extensions, and terminations in accordance withthe agreed-upon terms (SAP)•Providing support to clients regarding contract-related inquiries, changes, orescalations•Weekly reporting of the Service Contract transactions that have been issuedfor different service requests. Show less

• Answering phone calls and emails from clients• Assisting clients with policy inquiries and claims• Processing insurance applications and policy documents• Maintaining client records and updating databases• Collaborating with other team members to ensure smooth operations•Informing clients regarding the company's products and supporting them tochoose the product that fits their needs•Supporting the online platform for clients who are interested in buying… Show more • Answering phone calls and emails from clients• Assisting clients with policy inquiries and claims• Processing insurance applications and policy documents• Maintaining client records and updating databases• Collaborating with other team members to ensure smooth operations•Informing clients regarding the company's products and supporting them tochoose the product that fits their needs•Supporting the online platform for clients who are interested in buying directlyfrom the website or the application• Informing the users about product features, terms, expiration dates. Show less

• Assisting online game platform account users on different types of queries•Providing information regarding the online platform and all the featuresincluded within• Supporting Live-Betting through phone or PC (live chat) for customers•Managing customers online accounts for software updates and differentissues with the account