Experienced Senior Business Analyst specializing in Salesforce administration and Jira tool development. Leveraging a robust background in change management methodologies, I have successfully led numerous change initiatives within complex organizational structures. My expertise in Salesforce allows me to efficiently manage change requests, optimize workflows, and enhance user experiences. Additionally, I have contributed to the development of custom tools in Jira, streamlining project management processes and increasing team productivity. With a passion for innovation and continuous improvement, I am dedicated to driving positive change and delivering impactful results.

Payroll and Benefits Customer Service Analyst with over 3 years of experience in providing exceptional support to employees. During my tenure, I effectively managed payroll inquiries, benefits enrollment, and compliance matters, ensuring accurate and timely resolutions. While I have moved on to new endeavors, I remain passionate about leveraging my expertise to contribute to the success of future teams and organizations.

I excelled in overseeing all aspects of gas station operations while prioritizing exceptional customer experiences. With expertise in handling invoice processing, fuel, and goods inventory, I ensured seamless day-to-day operations and achieved business objectives. Directed daily operations, including customer service, inventory management, and staff supervision. Managed invoice processing, ensuring accuracy and timely payments to vendors and suppliers. Optimized fuel and goods inventory to meet customer demand and minimize stock shortages. Provided leadership to a team of staff, fostering a positive work environment and ensuring productivity. Maintained compliance with safety regulations and company policies to ensure a safe and clean environment. Collaborated with cross-functional teams to implement promotional campaigns and drive sales growth.