- Developed and implemented the HR strategy for the company to support the company’s growth plans. - Collaborated with company owners to create an updated company strategy through the Scaling Up method.- Developed and implemented a comprehensive recruitment process for all company positions including sourcing, screening, and interviewing candidates.- Designed and implemented an onboarding program for all new hires, including onsite and online training and the introduction of an employee benefits package.- Designed and conducted a work environment analysis, through employee surveys, one-to-one interviews, and observation processes.- Mentoring and coaching managers and employees on performance matters.- Conducted quarterly performance reviews with each team member, providing constructive feedback and coaching on areas for improvement.- Implementation and execution of new formal channels of communication such as daily and weekly huddles and a monthly newsletter, for more effective and improved communication between management and teams.- Maintained employee records and updated the HR system with changes such as new hires, terminations, and changes in job status. - Manage day-to-day relationships with employees to enable an inclusive and dynamic work environment and ensure people's policies and procedures fully comply with laws and regulations.

BuJo is an Irish Burger Joint that opened in 2017 and my role evolved as the company did.- Designed all the SOPs for the company to ensure consistency and safety in the management of the daily operations of each store.- Designed the planning, control, and forecasting mechanisms for accurate stock control and procurement of food and non-food items. - Managing a team of 50+ employees including hiring, training, and managing performance to ensure high levels of operations excellence and customer service standards.- Overseeing and forecasting roster and payroll for each store, ensuring correct and efficient use of resources and ensuring consistency across policies and procedures and operating standards.- Highly involved in the Sustainability policy of the company, through internal procedures, local sourcing, and community activities.- Worked closely with key suppliers and partners to provide high-quality strategic leadership and bring the company a step further in technological, environmental, or other social initiatives.- Implementation and integration with ePOS of different platforms for Reporting, Procurement, and Online Ordering (internal and third parties).- Implementation of a new online ordering system through the Covid period, including the integration with our existing systems, the design of a user-friendly browsing menu for customers that would enable cross and up-selling, but also the design of a new flow of internal communication between our team.- Implementation of Retail model of business through Covid, migrating from the restaurant operations to the logistics of a nation-wide delivery of retail fresh products. Through online ordering and delivery through a third-party delivery partner.- Led the operations of the successful opening of two stores, including planning, sourcing, training, testing, and controlling.

- Link the E-Commerce department with the Marketing ATL through the creation of a new Digital Marketing department and implement the marketing strategy for digital channels of the two supermarkets of the holding. - Planning and executing all web, SEO/SEM, database marketing, emailing, social media, and display advertising campaigns. - Analysing campaigns, identifying trends, and providing fast, accurate reports, to optimise and improve campaign performance.

Work and holiday year, living and travelling around Australia and Asia.

- Planning and implementation of the Marketing Strategy of the largest supermarket of the holding- Led ATL campaigns, overseas media planning, market research and aligning unilateral experience in all stores along the country. - Led new store opening, organising events, and building local campaigns with social media support and community strategy to reach estimated sales on the first day. - Brief and manage advertising agencies, debriefing, and kick-offs. Driving and exhaustive follow-up with the agencies and stakeholders for maintaining TOM, increasing brand position, and market share.

- Led new store opening, organising events, and building local campaigns with social media support and community strategy to reach estimated sales on the first day.

Vitamina is the first network of Kindergartens and nursery schools of high quality businesses and working families in Chile. My role was:- Manage sales and communication with partner companies, developing new tactics in promotional campaigns to fulfill forecasts and increase revenue. - Define internal marketing communication and create in-house campaigns.

Coordinating the design and publishing the weekly, monthly and seasonal brochures for the stores. Monitoring ATL campaigns and media planning for the brand and its implementation in the stores.