Catalina Divers Email & Phone Number

• Delivering impactful and actionable customer and market insights to allow effective strategic and tactical decision-making and implementation• Subject Matter Expert in customer engagement platform • Defining and executing customer, market and competitor research• Utilizing research platforms to deliver actionable insights/intelligence to support business goals and strategic decision making• Exploring opportunities to aggregate data sources to share richer insights• Evaluating customer engagement technology to ensure value is optimized

Langley, England, United Kingdom

• Extract, prepare and analyse data across a range of travel data sets to surface relevant trends. Manipulate data to build out appropriate charts, tables and key messages in compelling formats.• Systematic analysis across hotel and car provider data, generating strategic insights into performance to drive volume growth.• Provision of accurate and insightful analysis to support digital media initiatives to drive sales.• Working with Technology data teams to understand data flows, test and validate data and insights before launching customer-facing reports.• Frequent communication and engagement with internal teams to stay abreast of new opportunities, team activities and insight support requirements.• Maintain awareness of travel trends likely to influence travel intent to and from key markets.• Join customer calls, supporting sales teams in demonstrating data insight tools to new customers.

• Qualifying and producing quality leads for the Account Executives• Acquiring and maintaining a working knowledge of ORACLE + NETSUITE solutions• Analyzing prospective customer needs, understanding business processes, identifying projects, determining requirements, and ascertaining potential solutions• Interacting by phone and email with key personnel up to, and including, C-Level Executives

Langley, England, United Kingdom

• Onboarded Qualtrics through the Net Promoter Score program rollout• Conducted surveys: Agency survey and Air Commerce Technology survey • Internal stakeholder engagement and dashboard building based on survey results • Analysed market trends within the air and hotel industries for the Market Intelligence Team• Comprehensive investigation of the dynamic packaging market for key commercial meetings

• Delivered high standard customer service • Used attention to detail when checking passports and visa documentation • Responded to challenges in an efficient and effective manner • Boarded long-haul flights with 300 passengers and logging delays

Masters Of Science Msc - Air Transport Management

Bachelor Of Science - Bsc, International Tourism Management, First Class Honours

Education record

Gcses