Catalina Divers Email & Phone Number

• Delivering impactful and actionable customer and market insights to allow effective strategic and tactical decision-making and implementation
• Subject Matter Expert in customer engagement platform
• Defining and executing customer, market and competitor research
• Utilizing research platforms to deliver actionable insights/intelligence to support business goals and strategic decision making
• Exploring opportunities to aggregate data sources to share richer insights
• Evaluating customer engagement technology to ensure value is optimized

Langley, England, United Kingdom

• Extract, prepare and analyse data across a range of travel data sets to surface relevant trends. Manipulate data to build out appropriate charts, tables and key messages in compelling formats.
• Systematic analysis across hotel and car provider data, generating strategic insights into performance to drive volume growth.
• Provision of accurate and insightful analysis to support digital media initiatives to drive sales.
• Working with Technology data teams to understand data flows, test and validate data and insights before launching customer-facing reports.
• Frequent communication and engagement with internal teams to stay abreast of new opportunities, team activities and insight support requirements.
• Maintain awareness of travel trends likely to influence travel intent to and from key markets.

• Qualifying and producing quality leads for the Account Executives
• Acquiring and maintaining a working knowledge of ORACLE + NETSUITE solutions
• Analyzing prospective customer needs, understanding business processes, identifying projects, determining requirements, and ascertaining potential solutions
• Interacting by phone and email with key personnel up to, and including, C-Level Executives

Langley, England, United Kingdom

• Onboarded Qualtrics through the Net Promoter Score program rollout
• Conducted surveys: Agency survey and Air Commerce Technology survey
• Internal stakeholder engagement and dashboard building based on survey results
• Analysed market trends within the air and hotel industries for the Market Intelligence Team
• Comprehensive investigation of the dynamic packaging market for key commercial meetings

• Delivered high standard customer service
• Used attention to detail when checking passports and visa documentation
• Responded to challenges in an efficient and effective manner
• Boarded long-haul flights with 300 passengers and logging delays

Masters Of Science Msc - Air Transport Management

Bachelor Of Science - Bsc, International Tourism Management, First Class Honours

Education record

Gcses