Catalina López, Mba, Pmi-Acp Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia

Align IT solutions with business execution strategies as well as contribute to the growth of capabilities with the areas of business engagement, project methodology and liaise between the business and other technical resources.

Houston, Texas Area

• Identify customers’ strategic business models on the field to plan, make recommendations and execute software applications implementations based on specific business requirements.• Implement, administer and support diverse software applications; provide on-line/on-site hands-on technical support to global customers across the US, Canada, Latin America and Africa.• Lead Software Quality Testers on the understanding and testing cycle of different software enterprise applications.• Collaborate with cross-functional teams, including IT SOX Compliance on the applications auditing process.

Houston, Texas, United States

• Developed and implemented an effective IT asset management model designed to decrease costs and improve the use of assets.• Identified, assessed and resolved operational and procedural IT issues. Improved client relations and retention by successfully identifying, assessing and resolving operational and procedural IT issues.• Managed and monitored Windows 2000/2003 Servers, MS Exchange, Active Directory and SQL Database.

Houston, Texas Area

• Coordinated and executed oil field clean-up projects for numerous gas & oil companies within the Energy Industry. • Steered negotiation efforts with 3rd party vendors and contractors, resulting in a significant reduction of vendor and shipping costs.• Conducted customer-based surveys to identify areas for improvement.

Bogota, Colombia

• Managed a corporate accounts team of 16 engineers across various areas of technical support. • Designed and implemented an innovative system to effectively document the team’s procedures.• Assured customer satisfaction and compliance of service agreement terms.• Implemented statistical analysis to measure quality and quantity of resolved telecommunications problems.• Dramatically improved customer satisfaction ratings through periodic evaluation and assessment questionnaires.• Informed and advised customers with regards to massive telecommunications failures.

Bogota, Colombia

• Delivered hands-on network support to customers in order to facilitate and expedite issues such as technical failures in telecommunication services.• Provided troubleshooting and technical support of IP Extranets, Intranets, E-Mail and VoIP services.• Identified service sales opportunities to increase brand awareness, enhance the customer experience and augment bottom-line profits across operations. • Trained and educated customers to offer a better understanding of the products and the advantages those products would lend in various business settings.

Bogota, Colombia

Master Of Business Administration (Mba), Mba, 3.7/4.0

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 3.2

B.S, Electronics Engineering, 3.1/4.0