Catalina Lasso Email & Phone Number

United States

Greater Seattle Area

• Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings
• Provide product knowledge and consultation in a efficient manner from various communication channels
• Develop strong relationships with direct guests and travel agents while delivering excellent customer service.
• Exceed company sales and performance goals.

Greater New York City Area

• Improved satisfaction level of an at-risk company, which helped secure a $500k year contract.
• Developed personalized and detailed services resulting in additional contract renovations and positive feedback.
• Collaborated strategically with product team to innovate services and expand communication channels.
• Redesigned building inventory and storage management thereby increasing 10% space and 15% work efficiency.
• Oversaw and resolved 80% of the issues regarding space… Show more
• Oversaw and resolved 80% of the issues regarding space usage, IT, and other miscellaneous services.

New York

• Promoted to ‘Team Leader’ (within 6 months) which consisted of managing 10-12 field representatives
• Created team strategies to achieve weekly membership enrollment goals (e.g. 1.5 members per day/per person).
• Communicated efficiently to potential donors about different human rights campaigns in the organization.
• Conducted weekly interviews and provided training to new employees at New York and San Jose, CA offices.
• Conducted an individual skills training which increased… Show more
• Conducted an individual skills training which increased 25% of efficiency and set every person for success. Show less

Nueva York Y Alrededores, Estados Unidos

Communicate and interact with possible members of the community who want to get involved in the diverse projects of the organization. Our main campaign at the moment is regarding Syria refugee crisis. Strategize communication campaigns in order to outreach the community and train new staff members.

Quito - Ecuador

• Promoted sustainable tourism destinations that contribute to conservation of natural resources and local culture.
• Increased company’s revenue by 15% by attracting and signing contracts with five important new partners.
• Developed the annual budget of USD 2Mn and created annual sales report of 15 clients’ portfolios through analysis of revenue projections, historical sales reports and market behavior.
• Prepared quantitative and qualitative market behavior reports in order to… Show more
• Prepared quantitative and qualitative market behavior reports in order to create and implement marketing strategies.
• Created and customized sustainable tour programs for Alumni groups like: Princeton, YALE and UVA. Show less

Carlsbad, California USA

• Planned, coordinated and directed large-scale events for corporations and various social occasions (300 – 800 guests).
• Coordinated diverse clients’ requests while representing the different resort outlets.
• Conducted training on “Customer Service skills” for 8 new employees.

Quito - Ecuador

Worked with United States and United Kingdom wholesales agencies, where I assisted them with all their FITS and group requirements and planning their stay in Ecuador. Responsable for collections and maintain them to date. Responsable for presenting sales reports every month. Costumer Service.

Galapagos - Ecuador

Responsable for the management of the hospitality department in the cruise-ship, including: reception, house keeping, costumer care, restaurant and bar.

Master'S In Sustainable Tourism Management - Maestría En Gestión En Turismo Sustentable, Sustainable Tourism Management - Turismo Sustentable

Bachelor'S Degree In Hospitality Management And Tourism Development, Hospitality Management And Toursim Development

Activities and Societies: Students association for social projects and events.