Project Manager for implementation of E2E policy administration IT solution for an important insurance provider in Romania, as part of a cross-country project at group level.Project Manager for Lean implementation in one of the biggest energy distribution companies in Romania, as part of their transformation program:- Implemented Lean methodology and pilot programs on the new connections and HV and MV/LV distribution processes- Delivered RPA PoC for new connections-… Show more Project Manager for implementation of E2E policy administration IT solution for an important insurance provider in Romania, as part of a cross-country project at group level.Project Manager for Lean implementation in one of the biggest energy distribution companies in Romania, as part of their transformation program:- Implemented Lean methodology and pilot programs on the new connections and HV and MV/LV distribution processes- Delivered RPA PoC for new connections- Delivered organization wide benchmarking analysis serving as basis for the transformation program- Developed the SSC feasibility analysis and concept for implementation Show less

Contributions:* Loyalty program strategy and design for the retail business of a major O&G company in Romania* Optimization of the lending process and implementation of a new retail lending origination IT system for a bank in Romania* PM for HR and IT services maturity assessment of an O&G company:- defined project approach, resources and plan- defined As-Is and To-Be maturity levels- described and prioritized initiatives to reach target maturity level-… Show more Contributions:* Loyalty program strategy and design for the retail business of a major O&G company in Romania* Optimization of the lending process and implementation of a new retail lending origination IT system for a bank in Romania* PM for HR and IT services maturity assessment of an O&G company:- defined project approach, resources and plan- defined As-Is and To-Be maturity levels- described and prioritized initiatives to reach target maturity level- defined road-map for initiatives implementation* PMO lead for the business transformation project of a major O&G company in Romania:- managed a team of 5 consultants during the build-up and on going operation of the transformation management office- prepared PMO deliverable (i.e. Steering Committee and status update, project plan, etc.)- ensured the integration and alignment of the four project streams comprised of more than 20 people- provided quality assurance for all project deliverables across the four project streams- managed resource allocation for the entire project, while keeping costs within budget* Refinery transformation of a major O&G company in Romania:- developed performance gap analysis against industry benchmarks on four business areas: energy, maintenance, organizational effectiveness and planning- performed root-cause analysis to identify improvement potential- managed a team of 3 junior consultants* SSC (procurement stream) for a major O&G company:- mapped To-Be processes and work instructions- developed gap analysis of existing IT system vs. To-Be processes* Non-performing loans framework review for a bank in Romania:- Reviewed the NPL strategy in accordance with the bank’s HQ, local and European regulations- Defined IT systems, reporting, data quality and KPIs requirements related to NPL* EIM project for a major bank in Romania:- documented As-is information flows across the bank- proposed improvements to the information flow and its management Show less

During this period I have contributed to the development of the advisory business in the energy sector in Central and Southern Europe and the financial sector in Romania.Main contributions:- ensured in depth analyses on industry trends- developed new internal reports and dashboards for local and regional advisory leadership- provided support to the local advisory team on quality and independence issuesI have also coordinated a business development regional… Show more During this period I have contributed to the development of the advisory business in the energy sector in Central and Southern Europe and the financial sector in Romania.Main contributions:- ensured in depth analyses on industry trends- developed new internal reports and dashboards for local and regional advisory leadership- provided support to the local advisory team on quality and independence issuesI have also coordinated a business development regional collaboration project through:- ensuring involvement of regional counter-parties to support the program's growth- developing program documentation- monitoring progress and success rate Show less

* Part of the international mobility program in Raiffeisen Bank International between 2012 and 2013. Experience working in subsidiaries in Austria, Russia and Albania taking best practices in affluent and private banking from RBI HQ and Russian subsidiaries and delivering them to Romanian and Albanian subsidiaries.* PM for the automation of the retail reporting process using SAS and Cognos:- managed business and IT representatives, making sure that the business expectations are… Show more * Part of the international mobility program in Raiffeisen Bank International between 2012 and 2013. Experience working in subsidiaries in Austria, Russia and Albania taking best practices in affluent and private banking from RBI HQ and Russian subsidiaries and delivering them to Romanian and Albanian subsidiaries.* PM for the automation of the retail reporting process using SAS and Cognos:- managed business and IT representatives, making sure that the business expectations are realistic while pushing for results from the implementation team- managed the implementation team formed of internal and outsourced resources- established a critical link between the business side (customer and product owners) and the DW/IT development side- documented the As – Is and To – Be reporting processes- developed technical and functional specifications and methodology - supervised the testing teams and coordinated the UAT and go live* Business analyst for Operational CRM (Siebel) and Analytical CRM (SAS) implementation project- contributed to the definition of the business requirements and data model- participated in the UAT* Business analyst for retail banking:- Prepared feasibility/CBA analyses for initiatives on Private Individual and SME clients (e.g. launching new products, services, packages or adjusting pricing policy and product characteristics) - Prepared retail dashboards and reports for the local board of directors and also for RBI HQ- Developed detailed analyses and reports different client segments* Business analyst for affluent and private client segments:- Provided support to business management in the decision making process regarding business strategy, value proposition and positioning in the market- Provided support in the target setting and performance monitoring of relationship managers of the affluent and private customers- Supported the sales force with regard to business and financial indicators Show less

Part of the team managing the credit card product and portfolio of customers.Main contributions: - defined customer relationship management, analytics and strategy- developed a Life Cycle Management business approach for credit card customers- coordinated ATL and BTL marketing campaigns- developed and coordinated credit card usage campaigns implemented in the branch network and the call centre- wrote promotional materials (e.g. leaflets, brochures), educative materials… Show more Part of the team managing the credit card product and portfolio of customers.Main contributions: - defined customer relationship management, analytics and strategy- developed a Life Cycle Management business approach for credit card customers- coordinated ATL and BTL marketing campaigns- developed and coordinated credit card usage campaigns implemented in the branch network and the call centre- wrote promotional materials (e.g. leaflets, brochures), educative materials (e.g. The Credit Card ABCs) and call centre scripts for the sales and customer retention teams- developed and managed the product website: www.carddecredit.ro Show less

One of the few people selected to be part of the management trainee program.The main objective of the program was to get familiarised with the bank's main business units (retail, corporate and various subsidiaries) and with the company's culture, while getting trained banking products and services and sales.At the end of the program I was invited to select the business line I preferred joining. I opted for the Credit Card department for its "hands-on" approach to business and… Show more One of the few people selected to be part of the management trainee program.The main objective of the program was to get familiarised with the bank's main business units (retail, corporate and various subsidiaries) and with the company's culture, while getting trained banking products and services and sales.At the end of the program I was invited to select the business line I preferred joining. I opted for the Credit Card department for its "hands-on" approach to business and because it gave me the opportunity to help manage a more complex product as well as a portfolio of customers. Show less

Main contributions:- creating B2B quotations for SW and HW offers made to HP business customers within the EMEA region- documenting standard work flow- maintaining a high quality of service regarding contract management and also clients’ rights and billing- ensuring internal clients' high satisfaction levelMain achievement: after taking over what were known in the organisation as very demanding regions (Russia and Ukraine), I managed to increase both service quality and… Show more Main contributions:- creating B2B quotations for SW and HW offers made to HP business customers within the EMEA region- documenting standard work flow- maintaining a high quality of service regarding contract management and also clients’ rights and billing- ensuring internal clients' high satisfaction levelMain achievement: after taking over what were known in the organisation as very demanding regions (Russia and Ukraine), I managed to increase both service quality and client satisfaction, gaining management appreciation in the process. Show less