As Business Development Manager at University Canada West, I am responsible for strategic growth and expansion in the Latin American (LATAM) market. My primary goal is to drive LATAM's growth through innovative and customer-centric tactics. I am in charge of devising and implementing quantitative growth plans to increase the university's revenue and presence in the region.I manage relationships with major partners and empower them to do their best in promoting the university's academic offerings. In addition, I create and implement marketing strategies and web campaigns specifically for the LATAM market, as well as plan events to promote the university and its programs.I also form and manage strategic alliances with government and business bodies, such as chambers of commerce, trade commissions, and lending institutions, to support partnerships and funding opportunities.My commitment is to drive University Canada West's and University of Niagara Falls long-term growth and academic excellence in the Latin American market by forming strategic collaborations and providing educational opportunities for our students.

Product Specialist and Senior Sales at EF Education International)In this role, my primary focus has been on directing and developing activities related to customer engagement, personalized consultations, lead generation and sales closure, customer service, problem resolution, and marketing and loyalty events. I've been responsible for managing enrolled student follow-ups, liaising with international schools, overseeing all academic matters for schools in Bogotá and Buenos Aires, as well as conducting informative sessions and fairs at universities and schools.I've consistently achieved the commercial objectives set by management, leading to my recognition as the top-performing professional in the global sales rankings for the LATAM region for two consecutive years.

I contributed to the optimal development of hotel operations by giving visitors customized attention and efficiently managing check-in and check-out procedures. In addition, I took on critical cash management tasks such as currency exchange, payments, reservations, and operating system management.During my stay, the Oxxo group named the hotel the best for customer satisfaction in the first half of 2011. It also ranked among the top 10 hotels in the region for loyalty, according to Inn network standards.