Catalina Durán Inostroza Email & Phone Number

Working on growing and strengthen the relationship with the international customers in the Latin American region, supporting partners in their day-to-day business with the entire order management and customer clarifications processes.Responsible for the entire process of order to invoicing handling in our ERP system, including:- Manual order entry, check and approval of electronical received orders.- Intervention for order discrepancies and support for suitable solutions.- Alignment with internal stakeholders on delivery dates, shipments & exports.1st level support to customers by telecommunication and email correspondence.Create internal and external reports on order status, availability, performance.Take care about return handling and credit notes for the International Markets customers with focus in the Latin American region.Handling of Case management in CRM system.Support Sales Managers within Sales processes and increase the relationship to customers.✓ Customer-oriented in understanding customers’ preferences and feedback.✓ Working with teams in a matrix structure across the globe.✓ Capability in market research and assisting with strategies.PERSONAL COMPETENCIES✓ High Customer Focus.✓ Clear and concise written and oral communication in English and Spanish.✓ Energetic and passioned working independently and proactively.✓ With Ethic and confidence, being able to manage ambiguity, and being open to change and learning.✓ Passion for quality and efficiency and a strong “can-do” attitude.✓ Very strong team and communication skills.

Región Metropolitana De Santiago, Chile

Work hand in hand with the project and the supplier, creating service searches required by the diverse portfolio of clients taking into account values, skills, knowledge and various information for the contracting of services to ensure the satisfaction of our end customer.Carrying out processes from start to finish in terms of service sourcing, various approvals, case tracking and completion and closure of such processes.Administrative support to both peers and project managers, from Chile and LA, with training of processes and new tools to be used in the organization for an improvement in the order of processes and information filling; creating from scratch each presentation and editing content according to the dynamics of the audience, being assistants, administrative or heads and managers of each area.Collaborative and autonomous work, differentiating and rescuing priority issues for each nature, constant communication and monitoring of procedures to be carried out according to the times and periods given with the necessary approvals.Immediate, accurate and efficient response, both to suppliers and projects in general, in terms of billing, assistance and various services, with a high analysis of large-scale information and great critical thinking for problem solving.Responding to internal company audits, providing reliable and immediate information and providing assistance and support for quick response.

Las Condes, Región Metropolitana De Santiago, Chile

Working on the CIC - WFM team, helping with the whole process of what it means a Project, from asking for the Consultants till the payment methods with the invoices; Responsible for filtering applicants for the different jobs available for each client company. Collaborative and detail-oriented, proficient in working with cross-functional teams to ensure seamless project execution. Well-versed in maintaining IBM's official brand style during client presentations. Committed to delivering high-quality service and driving successful project outcomes. Maintain meticulous records and documentation of project-related activities, ensuring compliance with organizational and industry standards. Actively contribute to process improvement initiatives, leveraging insights gained from project experiences to enhance operational effectiveness.

Las Condes, Metropolitan Region Of Santiago, Chile

Reporting to management and performing administrative duties. Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner.

Chile

Performing various business analyses, such as market analysis, business models (CANVAS); economic evaluations of the environment (macro-micro); market analysis (prices, current offer); creation of analyses and resolution and development of these; marketing strategies according to business area (BCG, Life Cycle, Ansoff); financial analyses (of revenues, costs and expenses; ratios and break-even points).

Las Condes

Verification of the order, cleanliness and presentation of the products on sale, implementation of important campaigns coordinating with the relevant sections the sale of the merchandise and its location in the exhibits, arrangement and decoration of the latter to increase sales and attract the public to purchase; maintain aesthetics of exhibits and the store according to lay out.

Las Condes

Attention to employees; realization of various activities for the organization, such as birthdays, breakfasts, trainings, various celebrations and anniversaries; realization of e-learning trainings; calculation of credits and discounts; entry of various information to programs such as Payroll and Peoplesoft; calculation of loans for collaborators; realization of various letters for employees, among others.

Santiago De Chile, Francisco Bilbao

Ingeniera Comercial / Licenciada En Ciencias De La Administración, Business Administration And Management

Business Administration, Specialized In Marketing And Sales, Marketing