Customer Service Associate
CurrentSupporting clients via email or telephoneManaging the onboarding process for new clientsCoordinate and schedule maintenance requestsLiaising directly with clients and maintenance staffCoordinating with US-based asset managers to implement a work order following the house rules policies Providing oversight and accountability for local staffDefending deadlines and helping things keep organizedExperience virtually supporting business owners Ability and confidence to lead and manage the execution of projectsMaintaining good relations with the vendors during the invoicing processOrganize the virtual file from our clients, updating informationKeeping in order our client's information updated, removing former clientsScheduling meetings with our clients and preparing the agendaCalling vendors to reconcile payments Handling all the paperwork for the home-buying transaction
